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- Tasks: Lead e-commerce strategies to enhance online customer experiences and boost sales.
- Company: Join Qdos, a dynamic division of Tokio Marine HCC, in a vibrant team.
- Benefits: Enjoy competitive salary, hybrid work, and a supportive work culture.
- Why this job: Make a real impact on digital growth while working with innovative tools.
- Qualifications: Degree in Marketing or E-Commerce and experience with B2C brands required.
- Other info: Be part of a growing team with exciting career development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
E-Commerce Manager – Job Overview
Job Title: E-Commerce Manager
Location: Rearsby, Leicester
Position Type: Permanent, 35 hours
Hybrid: 2 days working from home and 3 days working from the office
Office: Candidate will be in the office full time until training has completed.
About QDOS
Qdos is a division of Tokio Marine HCC, focusing on the sale of Insurance products and Consultancy services to the self‑employed. Qdos provides business insurance and compliance advice to UK limited companies and sole traders as well as recruitment agencies and businesses that engage them. We’re always looking for the best ways to get our customers the information they need, when they need it. Based in our purpose‑built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations.
Job Purpose
The E‑Commerce Manager is responsible for defining and executing the digital conversion strategies to improve the online customer experience, increase conversion and retention rates, and drive revenue growth through digital channels. The E‑Commerce Manager works collaboratively across the business, principally with the Marketing Manager and Sales & Customer Services Manager.
Key Responsibilities
- Own the e‑commerce sales funnel, ensuring a high‑converting and seamless online experience.
- Develop and implement conversion rate optimisation (CRO) strategies, utilising A/B testing, heatmaps, and analytics‑driven enhancements.
- Track and analyse digital KPIs, including traffic, conversion rates, customer acquisition costs (CAC), and sales performance.
- Work closely with developers and designers to optimise website experience, drive UX/UI enhancements, and improve e‑commerce platform effectiveness.
- Ensure the website is mobile‑optimised and fully responsive to enhance customer engagement in line with industry best practice.
- Oversee website testing and development, ensuring a high standard of performance and functionality.
- Partner with the Marketing Manager to ensure website content aligns with branding, messaging, and SEO strategies.
- Partner with the Sales & Customer Services Manager to new customer acquisition and retention strategies are aligned across channels.
Performance Objectives
- Increase online sales performance through digital sales funnels, improving conversion rates.
- Ensure a seamless and engaging online journey that aligns with business goals, improves customer loyalty, retention, and overall lifetime value.
- Identify and refine operational processes to improve efficiency, reduce friction, and enhance service quality in the digital experience.
- Utilise performance data, customer insights, and market trends to drive decision‑making.
- Execute tactics that support the company’s overarching strategy and are aligned with business values and goals.
Essential Skills and Experience
- Degree in Marketing, E‑Commerce, Business, or a related field.
- Experience working with B2C or D2C brands.
- Experience in managing an e‑commerce website or platform.
- Extensive knowledge of analytical tools across website UX/UI, customer experience and CRO.
- Experience with CRM and marketing automation tools.
- Excellent written and verbal communication skills.
- Experience in managing a multi‑faced team.
- Strong project management skills.
Desirable Skills
- Experience operating within the contractor/freelancer support sectors.
- Knowledge of tax legislations affecting self‑employed workers, such as IR35.
- Knowledge of commercial insurance products or the insurance market in general.
- Experience in using Sitecore CMS.
- Experience in using Salesforce and Salesforce Marketing Cloud suite.
- Experience with paid advertising platforms (Google Ads, Meta Ads, etc.).
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
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E Commerce Manager employer: Tokio Marine HCC
Contact Detail:
Tokio Marine HCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E Commerce Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your e-commerce projects and successes. This is a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Prepare for interviews by researching the company and its competitors. Understand their e-commerce strategies and think about how you can contribute to their goals. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace E Commerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Manager role. Highlight your experience with digital conversion strategies and any relevant tools you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Numbers speak volumes, so if you improved conversion rates or sales, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tokio Marine HCC
✨Know Your E-Commerce Stuff
Make sure you brush up on the latest trends in e-commerce, especially around conversion rate optimisation and customer experience. Be ready to discuss specific strategies you've used in the past and how they improved sales or engagement.
✨Showcase Your Analytical Skills
Since the role involves tracking digital KPIs, come prepared with examples of how you've used data to drive decisions. Talk about tools you've used for analytics and any A/B testing you've conducted to optimise performance.
✨Collaborative Spirit is Key
This position requires working closely with marketing and sales teams. Highlight your experience in cross-functional collaboration and how you've successfully partnered with others to achieve common goals.
✨Be Ready to Discuss UX/UI Enhancements
Given the focus on improving website experience, be prepared to talk about your experience with UX/UI projects. Share specific examples of how you've worked with developers and designers to enhance user journeys and increase conversions.