At a Glance
- Tasks: Support critical applications in policy administration and claims, resolving technical issues.
- Company: Join a leading Specialty Insurer with a focus on innovation and growth.
- Benefits: Competitive salary, hybrid working, and a dynamic work environment.
- Other info: Opportunities for career growth in a collaborative and inclusive culture.
- Why this job: Be part of an IT transformation and make a real impact in the insurance industry.
- Qualifications: Experience in Lloyds/London insurance applications and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
Core Applications Support Analyst locations: UK - London (St Botolph) time type: Full time posted on: Posted Today job requisition id: 2026-215 Reporting to: Head of Core Applications Position Type: Permanent (Hybrid working, 3 days in the office per week minimum)
Overview:
Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.
About Operations:
Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes – from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen. Operations is made up of 7 functions, this role sits within: IT. We are the foundation for TMHCC’s success - enabling the business to grow, compete, and innovate through technology, security, and solution design. From shaping strategy to delivering resilient operations, we ensure every capability is aligned to business value. Our inclusive and collaborative culture empowers everyone to explore ideas, solve meaningful challenges, and build fulfilling careers that make a real impact.
Job Purpose:
TMHCC is in the midst of an IT transformation and is shifting towards a Product-centric operating model. Alongside this a set of enterprise applications are managed by a central Component Services team – within which sits the Core Insurance Systems team. This team covers various Policy Admin and Claim systems. Support is provided via a hybrid model with different managed services. As a Core Applications Support Analyst you will report into the Head of Core Applications and add value in much more than BAU support activities. You will be at the centre of a transformation journey which is looking to reengineer the relationship with business customers, improve the value provided by vendors and become deeply integrated with other teams in Component Services and the wider IT Product and Platforms teams.
Key Responsibilities:
- Support of suite of critical applications covering business areas including policy administration and Claims.
- Respond to technical questions related to apps/tools/solutions.
- Engage with multiple technical teams to ensure appropriate resolution of incidents, recording of resolutions and identification of bugs and defects.
- Resolve a variety of high-impact incidents or problems through in-depth evaluation of complex business issues, system processes or platform issues.
- Follow approved ITSM service management framework (ITIL) also aware of SDLC, project management methodology and Agile frameworks in use at TMHCC. Ensure that all required steps are followed, all required tickets are updated and approvals for change are obtained as needed.
- Proactively manage all application-related risk items / findings to closure / resolution.
- Assist with development projects and Release to production as needed.
- Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions.
Skills and Experience Specification:
Essential:
- Strong, demonstrable experience supporting Lloyds/London insurance industry underwriting and claims applications.
- Experience with the Sequel/Verisk applications Claims and Eclipse.
- Strong, demonstrable experience with MS SQL.
- Experience working with ServiceNow.
- Strong analytical and communication skills.
- Familiarity with supporting testing and release management.
- Experience working with Azure DevOps tool set.
Desirable:
- Any document management system experience.
What We Offer:
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer.
Core Applications Support Analyst employer: Tokio Marine HCC
At Tokio Marine HCC, we pride ourselves on being a forward-thinking employer that values innovation and employee empowerment. Our hybrid working model fosters a flexible work-life balance, while our commitment to professional development ensures that you will have ample opportunities to grow your career in the dynamic insurance sector. Join us in London, where a collaborative culture and a focus on meaningful impact make every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Core Applications Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance and tech sectors, especially those who work with applications similar to what TMHCC uses. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get your hands dirty with practical experience. If you can, volunteer for projects or internships that involve policy administration or claims systems. This will not only boost your CV but also give you real-world insights that can impress during interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on your technical skills. Make sure you're comfortable discussing SQL, ServiceNow, and Azure DevOps. We want to see you shine when it comes to problem-solving and analytical thinking!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Core Applications Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Core Applications Support Analyst role. Highlight your experience with Lloyds/London insurance applications and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our transformation journey. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills:Don’t forget to showcase your technical expertise, especially with MS SQL, ServiceNow, and Azure DevOps. We’re keen on seeing how you’ve used these tools in past roles, so be specific about your achievements!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Tokio Marine HCC
✨Know Your Applications
Make sure you have a solid understanding of the core applications you'll be supporting, especially those related to policy administration and claims. Familiarise yourself with the Sequel/Verisk applications and MS SQL, as these are crucial for the role.
✨Brush Up on ITIL and Agile
Since the company follows an ITSM service management framework, it’s essential to understand ITIL principles and Agile methodologies. Be prepared to discuss how you've applied these frameworks in past roles or projects.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your analytical thinking and problem-solving abilities. Think of specific incidents where you resolved complex issues or improved processes, as this will highlight your fit for the role.
✨Engage with the Team Spirit
This role requires collaboration with multiple technical teams. During the interview, express your enthusiasm for teamwork and share experiences where you successfully worked with others to achieve common goals.
