Claims Assistant

Position Type: Full time, permanent

Location: Bridgend

Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

About Operations Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes — from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.

Operations is made up of 7 functions, this role sits within: The International Delivery Centre. The International Delivery Centre is at the heart of how we deliver exceptional underwriting and claims services across our global business — combining expertise, innovation, and collaboration. You'll be working across diverse insurance lines, using data, technology, and continuous improvement to make a real impact every day. Joining the International Delivery Centre means being part of a high-performing team that values growth, agility, and the opportunity to shape the future of specialist insurance.

Job Purpose: Covering core business hours between 08:00 and 18:00, you will play a key role in assisting in the day-to-day administration operations of the US Claims Department by ensuring accurate and timely completion of all allocated duties. This role provides an excellent step into the Insurance industry, and is a great opportunity for bright, motivated candidates who are eager and willing to learn.

Key Responsibilities:

• Ensure allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed operating procedures
• Liaise with colleagues in a professional and courteous manner, always seeking to professionally resolve queries via telephone and email
• Amend claims reserves and enter payments on to the claims system
• Set up new claims, allocating to the appropriate adjuster
• Work deductible collection, diary and ad-hoc administration tasks

Skills and Experience Specification:

• Microsoft Office proficiency, particularly in Excel and Power BI
• Excellent written and verbal communication skills
• Team player with the ability to work well on own initiative, as required
• Excellent attention to detail to ensure accuracy of work undertaken
• An ability to prioritise and multitask effectively, moving seamlessly from one task to another with high accuracy

What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.