At a Glance
- Tasks: Manage and handle Marine Liability claims in a dynamic London Market team.
- Company: Join Tokio Marine HCC, a leading Specialty Insurer with a focus on innovation.
- Benefits: Enjoy a competitive salary, employee benefits, and a hybrid work model.
- Other info: Be part of a rapidly growing organisation with excellent career development opportunities.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: 2+ years experience in Marine Liability claims for Claims Adjuster; 5+ years for Senior Adjuster.
The predicted salary is between 50000 - 65000 £ per year.
Location: City of London
Position Type: Permanent, 35 hours per week
Hybrid: 3 days in the office, 2 days working from home
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose:
To manage and handle Marine Liability claims within the London Market Claims team. Reporting to the Marine Claims Manager in the day-to-day operation and control of the claims function, to ensure that the Marine Liability & Special Risk Team process and settle claims in a timely and equitable manner, whilst constantly striving to develop and improve service and quality standards.
Key Responsibilities:
- Producing feedback to underwriters and management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.
- Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist underwriters and claims adjusters to progress.
- Ensures all claims allocated are controlled within company philosophies and SLA’s.
- Providing departmental reports including SLA’s, Metrics on a monthly / Quarterly basis.
- To be present at market meetings and conference calls when necessary.
- Ensures customers are treated fairly at all times.
- Ensures all complaint related issues and all such incidents are logged and concluded in accordance with company policy.
- Practices and promotes at all times Tokio Marine HCC core values, to both internal and external contacts alike.
- Undertake any other ad hoc activities/project work required.
- Participation in mentoring and training of team members (Senior Adjuster).
Skills and Experience Specification:
- Claim Adjuster - Ideally 2+ years experience of Marine Liability claims, ideally including US Liability experience in the London Market, or/and freight liability.
- Senior Claims Adjuster - Ideally 5+ years experience of Marine Liability claims, ideally including US Liability experience in the London Market, or/and freight liability.
- An excellent knowledge of ECF and the Lloyd’s Claims Schemes.
- Good experience of handling Binder and Delegated business would be advantageous.
- Excellent Interpersonal skills are required as the duties of this role involves liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers.
- Exceptional time management skills are essential and to be able to adapt quickly into the role.
- Excellent written and verbal communications skills are essential.
- IT literate.
- Excellent organization skills.
- ACII qualification or working towards.
What We Offer:
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
Claims Adjuster / Senior Claims Adjuster - Marine & Energy Liability and Marine Special Risks employer: Tokio Marine HCC
Tokio Marine HCC is an exceptional employer located in the heart of the City of London, offering a dynamic work environment that fosters professional growth and innovation. With a strong commitment to employee development, a competitive salary package, and a hybrid working model, we empower our team to excel in their roles while maintaining a healthy work-life balance. Join us to be part of a leading specialty insurer that values creativity, collaboration, and a customer-centric approach.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster / Senior Claims Adjuster - Marine & Energy Liability and Marine Special Risks
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in marine and energy liability. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Lloyd's minimum standards and ECF. We want you to impress with your expertise, so practice answering questions related to claims handling and risk management.
✨Tip Number 3
Showcase your interpersonal skills! During interviews, highlight your experience liaising with brokers and loss adjusters. Remember, it's all about building relationships in this field, so let your personality shine through.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Claims Adjuster / Senior Claims Adjuster - Marine & Energy Liability and Marine Special Risks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience with Marine Liability claims and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about marine and energy liability. Share specific examples of your past experiences that relate to the role, and let us know why you want to join Tokio Marine HCC.
Showcase Your Skills:Don’t forget to highlight your interpersonal and time management skills in your application. These are crucial for the role, so give us examples of how you've successfully managed claims or worked with clients in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tokio Marine HCC
✨Know Your Marine Liability Inside Out
Before the interview, brush up on your knowledge of Marine Liability claims and the specific challenges faced in the London Market. Familiarise yourself with recent trends and case studies to demonstrate your expertise and show that you’re genuinely interested in the field.
✨Showcase Your Interpersonal Skills
Since this role involves liaising with various stakeholders like brokers and loss adjusters, be prepared to discuss examples of how you've successfully navigated complex negotiations or resolved conflicts in the past. Highlighting your interpersonal skills will set you apart from other candidates.
✨Prepare for Technical Questions
Expect questions about ECF, Lloyd’s Claims Schemes, and Binder business. Brush up on these topics and be ready to explain how your experience aligns with the requirements of the role. This will show that you’re not just familiar with the terms but can apply them effectively.
✨Demonstrate Your Time Management Skills
Given the fast-paced nature of claims adjusting, be ready to discuss how you prioritise tasks and manage your time effectively. Share specific examples of how you’ve handled multiple claims simultaneously while meeting deadlines to illustrate your organisational abilities.
