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For Companies At a Glance
- Tasks: Handle Employers' and Public Liability claims, ensuring timely and fair settlements.
- Company: Join Tokio Marine HCC, a leading global Specialty Insurer with a commitment to innovation.
- Benefits: Enjoy hybrid working, a non-contributory pension, funded private healthcare, and free parking.
- Why this job: Be part of a dynamic team focused on growth, customer care, and professional development.
- Qualifications: Previous liability claims experience and strong communication skills are essential.
- Other info: This is a full-time, permanent role with opportunities for study support towards CII qualifications.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Liability Claims Manager
Direct Reports: 0
Position Type: Permanent, Full Time, 35 Hours Per Week, Monday to Friday
Overview
Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose
To handle a caseload of Employers' and Public Liability. This will require the candidate to allocate accurate reserves and where appropriate, subject to policy liability, settle those claims within handling authorities on a timely, equitable and commercial basis, whilst striving to develop own skills and improve service and quality standards.
Key Responsibilities
- Ensures all claims allocated are controlled within company procedures and KPIs to achieve investigation, negotiation and settlement in accordance with level of authority
- Maintains accurate file by file reserves
- Ensures customers are treated fairly and in accordance with FCA guidelines
- Provide claims support and expertise for underwriting queries, interpreting and applying policy coverage
- Supports management and the team as required, to include taking referrals from and training more junior colleagues
- Practises and promotes the Tokio Marine ethos To Be a Good Company
Skills and Experience Specification:
- Previous experience of handling liability claims
- Core curriculum GCSE (grades A-C) and/or A level
- Highly motivated with excellent interpersonal, motivational and communication skills
- Enthusiasm, tact, diplomacy and flexibility
- Analytical and numeracy skills enabling monitoring work-flow and financial statistics
- A developed awareness of customer care and quality philosophies
What We Offer
- The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package.
- We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
- The Tokio Marine HCC Group of companies is an equal opportunity employer.
- Hybrid working options
- Non-contributory pension
- Funded private healthcare
- Free parking
- Support with study towards CII qualifications where not already obtained
Senior Liability Claims Handler employer: Tokio Marine HCC International
Contact Detail:
Tokio Marine HCC International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Liability Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in liability claims. This will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in liability claims. Attend relevant events or join online forums to build connections that could lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios faced in liability claims handling. This will help you articulate your experience and problem-solving skills effectively.
✨Tip Number 4
Research Tokio Marine HCC’s values and recent initiatives. Tailoring your conversation to align with their ethos can set you apart as a candidate who truly understands and fits their company culture.
We think you need these skills to ace Senior Liability Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling liability claims. Use specific examples that demonstrate your analytical skills, customer care awareness, and ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your previous experience aligns with the responsibilities outlined in the job description, particularly your ability to settle claims fairly and efficiently.
Highlight Relevant Skills: In your application, emphasise your interpersonal and communication skills, as well as your motivation and flexibility. These are key traits that Tokio Marine HCC values in their employees.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial in the insurance industry.
How to prepare for a job interview at Tokio Marine HCC International
✨Understand the Role
Make sure you have a clear understanding of what a Senior Liability Claims Handler does. Familiarise yourself with the key responsibilities and skills required, such as handling Employers' and Public Liability claims, and be ready to discuss your relevant experience.
✨Showcase Your Communication Skills
Since this role requires excellent interpersonal and communication skills, prepare examples that demonstrate how you've effectively communicated with clients or colleagues in previous positions. Highlight any experience in negotiation and customer care.
✨Prepare for Technical Questions
Expect questions related to claims handling procedures, FCA guidelines, and policy coverage interpretation. Brush up on your technical knowledge and be ready to discuss how you would approach specific claims scenarios.
✨Demonstrate Your Analytical Skills
The job requires strong analytical and numeracy skills. Be prepared to discuss how you've monitored workflow and financial statistics in past roles. You might also want to think about how you would allocate reserves accurately in various situations.
