At a Glance
- Tasks: Lead operational resilience and business continuity strategies for a top insurance firm.
- Company: Join Tokio Marine HCC, a leading specialty insurer with a commitment to innovation.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Be part of a culture that values creativity and transformative thinking.
- Why this job: Make a real impact by enhancing operational resilience in a dynamic environment.
- Qualifications: Experience in operational resilience and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
Overview:
Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people, and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.
About Operations:
Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes – from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.
Operations is made up of 7 functions, this role sits within: The Office of the COO. COO is accountable for operational excellence and strategic initiatives across Operations. We work closely with our partners in Risk, Finance, HR and other departments to support the Ops function and enable effective collaboration across the organisation. We also play a critical role in business continuity and crisis management, ensuring the organisation is resilient, well-coordinated, and equipped to respond effectively to operational challenges.
Job Purpose:
The role acts as the firm’s lead for operational resilience and business continuity, setting strategy and ensuring effective preparedness and response capabilities. In addition, it also provides first-line ownership of risk and controls within Operations, driving effective risk management, governance and regulatory compliance.
Key Responsibilities:
- Own and drive the firm’s operational resilience and business continuity (BCP) framework, ensuring it is embedded across the business and aligned to regulatory expectations.
- Define and deliver a clear roadmap to mature operational resilience capabilities, building on existing foundations and driving continuous improvement.
- Establish and maintain effective operational resilience governance, including Executive and Board-level oversight, and act as the central point of coordination for crisis management.
- Lead scenario testing and response planning, ensuring the organisation can respond to and recover from severe but plausible disruptions.
- Provide forward-looking horizon scanning on regulatory developments in operational resilience, advising the business on implications and required actions.
- Manage and develop the Operations Risk, Controls and Resilience team, providing clear direction, coaching and performance oversight to ensure high-quality delivery and continuous capability development.
- Ensure a consistent and effective risk and controls framework is embedded across Operations, with clear ownership, accountability and ongoing improvement.
- Build and promote a strong risk and resilience culture across Operations and the wider business.
Skills and Experience Specification:
Essential:
- Significant experience in operational resilience and/or business continuity within financial services (ideally insurance), with a strong understanding of UK & European regulatory expectations (e.g. FCA/PRA, Lloyd’s where relevant).
- Proven ability to develop and embed frameworks, including governance, scenario testing and response planning.
- Experience of interpreting regulatory developments and translating them into practical actions.
- Experience in a first-line risk and controls environment.
- Demonstrated people leadership experience, with the ability to develop and motivate a team.
- Strong leadership and stakeholder management skills, with the ability to influence at senior levels.
- Ability to communicate complex risk and resilience topics clearly and pragmatically.
Desirable:
- Experience in the insurance or Lloyd’s market.
- Familiarity with important business services and impact tolerances.
- Experience of crisis management and/or regulatory engagement.
- Relevant risk/resilience qualification.
Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.
Head of Resilience & Operations Controls employer: Tokio Marine HCC International
Tokio Marine HCC International is an exceptional employer, offering a vibrant work culture in Bridgend that fosters professional growth and development within the insurance industry. With competitive salaries and a commitment to equal opportunities, employees are encouraged to thrive while engaging with a diverse range of stakeholders. Join us for a rewarding career where your contributions are valued and supported.
Contact Details:
Tokio Marine HCC International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Resilience & Operations Controls
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We think you need these skills to ace Head of Resilience & Operations Controls
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