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For Companies At a Glance
- Tasks: Lead client relationships and drive revenue growth in a dynamic insurance environment.
- Company: Join Qdos, a division of Tokio Marine HCC, focused on innovative insurance solutions.
- Benefits: Enjoy competitive salary, non-contributory pension, private healthcare, and hybrid working options.
- Why this job: Make a real impact by enhancing client success and leading a motivated team.
- Qualifications: Proven experience in account management and strong commercial acumen required.
- Other info: Be part of a rapidly growing organisation with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Qdos, a division of Tokio Marine HCC, focuses on the sale of Insurance and Consultancy services to UK-based freelancers and contractors. Qdos specialises in business insurance and employment status for the self-employed, offering compliance advice to UK limited companies, sole traders, recruitment agencies, and the businesses that engage them. It is based in a purpose-built office in rural Leicestershire with a flexible working policy and community engagement opportunities.
Job Purpose
Lead Qdos’ commercial client relationship strategy, strengthening engagement, retention and revenue growth across our IR35 and employment status compliance portfolio, while also overseeing the Account Management team to ensure a high-quality, insight-driven service experience.
Key Responsibilities
- Own and develop strategic relationships with key commercial clients, acting as the senior point of contact and commercial lead across service delivery and new opportunities.
- Drive revenue growth across the client base through targeted cross-sell, up-sell and expansion activity aligned to client needs and Qdos’ broader consultancy and compliance offering.
- Lead, coach and develop the Account Management team, embedding best practices in client engagement, proactive relationship management and commercial performance.
- Embed a consistent account management methodology, including frameworks for onboarding, service reviews, communication cadence and value reporting.
- Work closely with Professional Services and Service Delivery leads to ensure client expectations are met and that service quality supports commercial retention and expansion.
- Monitor client satisfaction and relationship health, intervening proactively in at-risk accounts and driving service improvements where necessary.
- Lead on commercial reporting, including revenue forecasts, client growth trends and engagement metrics for senior leadership visibility.
- Represent Qdos in strategic client meetings, industry forums and where required, contribute to commercial proposals or tenders.
- Support the Commercial Services Team and other company departments as required.
Skills and Experience Specification
- A confident and credible client-facing leader.
- Commercially astute with strong negotiation and influencing skills.
- Passionate about client success and long-term value creation.
- A motivating team leader who develops others through coaching and example.
- Comfortable working across technical, legal and delivery functions to support client outcomes.
You have
- Proven experience in a senior account management or client success leadership role in recruitment, managed services or broader contingent labour supply chain.
- Strong commercial acumen with experience growing revenue from an existing client base.
- Experience owning or supporting strategic B2B relationships in a service-led environment.
- Exceptional communication, interpersonal and stakeholder management skills.
- Experience developing and mentoring a client-facing team.
- Strong familiarity with CRM and reporting tools (e.g. Salesforce, Power BI).
- Knowledge of IR35/off-payroll working rules, contractor compliance or employment tax.
- Experience in professional services, insurance, tax or recruitment/staffing sectors.
- Exposure to commercial proposal development and client retention strategy.
What We Offer
- Competitive salary and employee benefit package.
- We are a dynamic organisation experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
- We are an equal opportunity employer.
For more information about our companies, please visit www.tmhcc.com.
Head of Account Management employer: Tokio Marine HCC International
Contact Detail:
Tokio Marine HCC International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals to join our team. Keep an eye on our careers page for the latest opportunities and make sure your application stands out!
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in account management and client success, especially in recruitment or managed services. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client success and how you can drive revenue growth at Qdos. Don’t forget to mention your leadership style and how you develop teams.
Showcase Relevant Experience: When filling out your application, focus on your past roles that relate to strategic B2B relationships and service delivery. We love seeing examples of how you've improved client satisfaction and retention in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Qdos. Let’s get started on this journey together!
How to prepare for a job interview at Tokio Marine HCC International
✨Know Your Stuff
Before the interview, dive deep into Qdos and its services. Understand the nuances of IR35 and employment status compliance, as well as how they impact freelancers and contractors. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head of Account Management, you'll be leading a team. Be ready to share specific examples of how you've successfully coached and developed others in previous roles. Highlight your approach to motivating teams and driving performance, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and client management strategies. Think of scenarios where you've turned around at-risk accounts or driven revenue growth through strategic relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about Qdos' future direction, team dynamics, and client engagement strategies. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
