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For Companies At a Glance
- Tasks: Support critical applications in policy administration and claims, driving efficiency and innovation.
- Company: Join Tokio Marine HCC, a leading Specialty Insurer with a collaborative culture.
- Benefits: Competitive salary, employee benefits, and opportunities for professional growth.
- Why this job: Be part of an IT transformation and make a real impact in the insurance industry.
- Qualifications: Experience in Lloyds/London insurance applications, strong analytical skills, and familiarity with SQL.
- Other info: Dynamic environment with a focus on career development and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Head of Core Applications
Position Type: Permanent (Hybrid working, 3 days in the office per week minimum)
Overview
Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.
About Operations
Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes – from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen. Operations is made up of 7 functions, this role sits within: IT. We are the foundation for TMHCC’s success - enabling the business to grow, compete, and innovate through technology, security, and solution design. From shaping strategy to delivering resilient operations, we ensure every capability is aligned to business value. Our inclusive and collaborative culture empowers everyone to explore ideas, solve meaningful challenges, and build fulfilling careers that make a real impact.
Job Purpose
TMHCC is in the midst of an IT transformation and is shifting towards a Product-centric operating model. Alongside this a set of enterprise applications are managed by a central Component Services team – within which sits the Core Insurance Systems team. This team covers various Policy Admin and Claim systems. Support is provided via a hybrid model with different managed services. As a Core Applications Support Analyst you will report into the Head of Core Applications and add value in much more than BAU support activities. You will be at the centre of a transformation journey which is looking to reengineer the relationship with business customers, improve the value provided by vendors and become deeply integrated with other teams in Component Services and the wider IT Product and Platforms teams.
Key Responsibilities
- Support of suite of critical applications covering business areas including policy administration and Claims.
- Respond to technical questions related to apps/tools/solutions.
- Engage with multiple technical teams to ensure appropriate resolution of incidents, recording of resolutions and identification of bugs and defects.
- Resolve a variety of high-impact incidents or problems through in-depth evaluation of complex business issues, system processes or platform issues.
- Follow approved ITSM service management framework (ITIL) also aware of SDLC, project management methodology and Agile frameworks in use at TMHCC.
- Ensure that all required steps are followed, all required tickets are updated and approvals for change are obtained as needed.
- Proactively manage all application‑related risk items / findings to closure / resolution.
- Assist with development projects and Release to production as needed.
- Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions.
Essential Skills and Experience Specification
- Strong, demonstrable experience supporting Lloyds/London insurance industry underwriting and claims applications.
- Experience with the Sequel/Verisk applications Claims and Eclipse.
- Strong, demonstrable experience with MS SQL.
- Experience working with ServiceNow.
- Strong analytical and communication skills.
- Familiarity with supporting testing and release management.
- Experience working with Azure DevOps tool set.
Desirable
- Any document management system experience.
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
Core Applications Support Analyst employer: Tokio Marine HCC International
Contact Detail:
Tokio Marine HCC International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Core Applications Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance and tech sectors, especially those who work at Tokio Marine HCC. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Get your hands dirty with the tools mentioned in the job description. Familiarise yourself with MS SQL, ServiceNow, and Azure DevOps. Showing you know your stuff can really impress during interviews.
✨Tip Number 3
Prepare for situational questions! Think of examples where you've tackled complex issues or improved processes. This will show you're ready to jump into the Core Applications Support Analyst role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Core Applications Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Core Applications Support Analyst role. Highlight your experience with Lloyds/London insurance applications and any relevant technical skills, like MS SQL or ServiceNow. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our transformation journey. Be sure to mention your analytical skills and experience in supporting critical applications.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think critically and come up with innovative solutions, especially when it comes to high-impact incidents or platform issues.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TMHCC!
How to prepare for a job interview at Tokio Marine HCC International
✨Know Your Applications
Make sure you have a solid understanding of the core applications you'll be supporting, especially those related to policy administration and claims. Familiarise yourself with Sequel/Verisk applications and MS SQL, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've resolved high-impact incidents or complex business issues. Highlight your analytical skills and how you've used them to develop innovative solutions in past roles.
✨Understand ITSM and Agile Frameworks
Brush up on ITIL service management frameworks and Agile methodologies. Be ready to explain how you've applied these in your previous work, particularly in managing application-related risks and ensuring smooth operations.
✨Engage with the Team Spirit
Since this role involves collaboration with multiple technical teams, demonstrate your ability to work well in a team environment. Share experiences where you've successfully engaged with others to achieve common goals, especially in a hybrid working model.