Claims Technician

Location: Bridgend, Wales

Position Type: 35 hours per week, Permanent

Hybrid Working: 3 days in the office

Overview:

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

Our experienced claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You will handle a caseload of Household and Commercial claims on behalf of Tokio Marine HCC as part of the internal claims department. You will become part of a growing team, taking claim notifications and settling claims, whilst excelling in customer service. Our focus is on excellence and creating a culture of continuous improvement. As a Claims Technician, you will play a critical role in the claims team by managing and resolving claims for our customers. You will work closely with your colleagues to bring claims to resolution, whilst interacting with brokers, clients and experts, whilst taking ownership of critical issues relating to the overall claims experience. This exciting role, within the newly formed team, will require you to correspond in written form, in addition to handling phone calls when required. You will have an increasing handling authority, as progression within the role occurs. As part of this opportunity, full training will be available, although the candidate will be expected to develop their own skills and improve service and quality standards, whilst being accompanied by an experienced team.

Key Responsibilities:

• Handling of insurance claims, primarily Property Claims (Household/Commercial)
• Ability to manage a caseload of claims from a desktop level, showing effective organisation
• Caseload/Customer management of claims from start to finish
• Make effective and prompt decisions in respect of policy cover
• Able to communicate decisions clearly over the phone and in written form
• Maintain accurate file reserves.
• Ensures customers are treated fairly and in accordance with FCA Guidelines.
• Provide claims support and expertise for underwriting queries, interpreting and applying policy coverage

Skills and Experience Specification:

Essential:

• Ideally experience of working within a claims team.
• Proficient written and verbal communication skills.
• Ability to meet specific deadlines and manage workloads
• A committed and flexible approach, whilst taking accountability for own actions
• Good attention to detail and understanding of the importance of accurate and thorough data capture
• Providing support, technical knowledge and acting as a referral point.

Desirable:

• Experience of managing and handling referrals from Delegated Authorities.
• Experience of working with domestic and commercial Insurance claims, involving decision making.
• Previous phone and written based customer service experience.
• Insurance Qualifications (Cert CII / Cert CILA)

What We Offer:

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer.

Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.