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- Tasks: Lead a team managing Trade Credit Insurance claims and ensure efficient service delivery.
- Company: Join Tokio Marine HCC, a top global specialty insurer with a strong reputation in risk management.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, pension scheme, and private medical insurance.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the insurance industry.
- Qualifications: Degree or equivalent, 5 years in Credit Insurance, strong management and analytical skills required.
- Other info: Training provided; previous insurance experience not essential.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Head of Claims / Director of Underwriting and Operations
Direct Reports: 4
Hybrid working: 3 days per week in a TMHCC office with at least 1 of those days based at our head office in Rearsby, Leicestershire.
About TMHCC
TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. The main business of TMHCC International, Credit Division is to underwrite Trade Credit Insurance policies for all industry sectors including construction.
Key Responsibilities
- Manage a team of claims technicians handling claims from Trade Credit Insurance policies.
- Ensure prompt turnaround of all claims and queries.
- Provide technical input into investigation, negotiation, and settlement of claims.
- Carry out claim inspections at client’s premises.
- Liaise with brokers and support claims issues.
- Collate information on potential losses for accurate reserving.
- Authorize claim reserves and payments.
- Report losses to reinsurers and verify reinsurance calculations.
- Monitor and report on open claims.
- Perform month-end reporting and reconciliations.
- Manage relationships with external debt collectors and lawyers.
- Instruct lawyers and manage cases.
- Pursue recovery options including retention of title claims and dividend payments from insolvencies.
- Liaise with insolvency practitioners and attend creditors meetings.
- Conduct broker training and meetings.
- Develop and implement departmental procedures.
- Train, develop, and support team members.
- Assist with recruitment and resourcing.
- Suggest improvements to computer systems and assist with testing.
- Attend internal meetings and take minutes as required.
- Perform other duties as required by senior management.
Performance Objectives
- Manage the Trade Credit Insurance claims team effectively.
- Ensure efficient claims handling and excellent service.
- Report monthly and quarterly claims positions.
- Reserve claims promptly and accurately.
- Report large losses in line with company policy.
- Report losses to reinsurers and verify calculations.
- Manage relationships with third parties like debt collectors.
Essential Skills and Experience
- Degree or equivalent, preferably in law or business, or Member of CICM.
- At least 5 years in Credit Insurance or credit management.
- Strong management and organizational skills.
- Analytical skills and problem-solving drive.
- Negotiation skills and customer service excellence.
- Commercial awareness and initiative.
- Proficiency in Microsoft Office.
- Stakeholder management skills.
Previous experience in insurance or Trade Credit Insurance is not essential, as training will be provided.
Desirable Skills
- Experience in banking, debt collection, or credit management.
- Management or supervisory experience.
- Understanding of financial analysis and contract law.
- Experience with insolvency and handling credit insurance policies.
What We Offer
Competitive salary, 25 days holiday, pension scheme, private medical insurance, and discretionary bonus.
Claims Manager employer: Tokio Marine HCC International
Contact Detail:
Tokio Marine HCC International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager
✨Tip Number 1
Familiarise yourself with the specifics of Trade Credit Insurance. Understanding the nuances of this field will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those involved in claims management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your management style and how you handle team dynamics. Since this role involves managing a team, showcasing your leadership skills will be crucial during the interview.
✨Tip Number 4
Research Tokio Marine HCC's recent developments and their approach to risk management. Being knowledgeable about the company will help you tailor your responses and show that you're a good fit for their culture.
We think you need these skills to ace Claims Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Manager at Tokio Marine HCC International. Familiarise yourself with the key tasks and skills required, such as managing a team, handling claims, and liaising with brokers.
Tailor Your CV: Customise your CV to highlight relevant experience in claims management, credit insurance, or related fields. Emphasise your management skills, analytical abilities, and any experience with financial analysis or contract law.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the job description, such as your negotiation skills or customer service excellence, and explain how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at Tokio Marine HCC International
✨Know Your Claims Management
Familiarise yourself with the key responsibilities of a Claims Manager, especially in Trade Credit Insurance. Be prepared to discuss your experience in managing claims, handling negotiations, and ensuring prompt turnaround times.
✨Demonstrate Leadership Skills
Since this role involves managing a team, highlight your leadership experience. Share examples of how you've trained or developed team members and how you handle team dynamics to ensure efficient claims processing.
✨Showcase Analytical Abilities
Prepare to discuss your analytical skills and problem-solving approach. You might be asked to provide examples of how you've tackled complex claims or improved processes in previous roles.
✨Understand Stakeholder Management
Be ready to talk about your experience in managing relationships with external parties, such as brokers, debt collectors, and insolvency practitioners. Highlight any successful negotiations or collaborations that demonstrate your stakeholder management skills.
