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For Companies At a Glance
- Tasks: Handle and manage insurance claims with a focus on property and customer service.
- Company: Join Tokio Marine HCC, a leading global specialty insurer.
- Benefits: Competitive salary, employee benefits, and a dynamic work environment.
- Why this job: Make a real difference in the insurance world while developing your skills.
- Qualifications: Experience in insurance claims and strong communication skills required.
- Other info: Enjoy hybrid working and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Claims Handler role at Tokio Marine HCC International.
Location: Bridgend, Wales
Position Type: 35 hours per week, Permanent
Hybrid Working: 3 days in the office
Overview
Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers with deep expertise in our chosen lines of business, a solid balance sheet, and an unparalleled track record. We empower our people, deliver on commitments, and provide creative solutions to clients.
Job Purpose
To handle a caseload of commercial and domestic property claims, including limited exposure to Employers and Public Liability claims. Allocate accurate reserves and, where appropriate, settle claims within handling authorities on a timely, equitable and commercial basis. Develop skills and improve service and quality standards. This is a customer‑facing role.
Key Responsibilities
- Handle insurance claims, primarily Property Claims involving technical decisions
- Manage a caseload of claims from a desktop level, showing effective organisation
- Oversee caseload/customer management from start to finish
- Make effective and prompt decisions regarding policy cover
- Communicate decisions clearly over the phone and in written form
- Maintain accurate file reserves
- Ensure customers are treated fairly and in accordance with FCA Guidelines
- Provide claims support and expertise for underwriting queries, interpreting and applying policy coverage
Essential Skills and Experience
- Experience working with domestic and commercial insurance claims, involving decision making
- Proficient written and verbal communication skills
- Previous phone and written based customer service experience
- Ability to meet specific deadlines and manage workloads
- A committed and flexible approach, taking accountability for own actions
- Good attention to detail and understanding of the importance of accurate and thorough data capture
- Providing support, technical knowledge and acting as a referral point
Desirable
- Progression towards ACII
- Experience dealing with large complex claims
- Experience managing and handling referrals from Delegated Authorities
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful dynamic organisation experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal opportunity employer.
Please visit www.tmhcc.com for more information about our companies.
Seniority Level: Entry level
Employment Type: Full-time
Claims Handler employer: Tokio Marine HCC International
Contact Detail:
Tokio Marine HCC International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Tokio Marine HCC. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Claims Handler.
✨Tip Number 2
Prepare for the interview by brushing up on your claims knowledge. Be ready to discuss your experience with property claims and how you've made decisions in the past. Show us that you can handle a caseload effectively and communicate clearly!
✨Tip Number 3
Practice your communication skills! Since this role is customer-facing, we want to see how well you can explain complex insurance concepts in simple terms. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Tokio Marine HCC team. Let’s get you that Claims Handler role!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your experience with domestic and commercial insurance claims, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this is a customer-facing role, we want to see your proficiency in written communication. Use clear and concise language in your application to demonstrate your ability to communicate effectively, just like you would with our clients.
Be Detail-Oriented: Attention to detail is key in handling claims. Make sure your application is free from errors and showcases your understanding of the importance of accurate data capture. This will help us see that you take pride in your work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Claims Handler position. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Tokio Marine HCC International
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of both domestic and commercial insurance claims. Be ready to discuss specific cases you've handled, focusing on your decision-making process and how you communicated with clients. This will show that you understand the role and can handle the responsibilities.
✨Master the Art of Communication
Since this is a customer-facing role, practice your verbal and written communication skills. Prepare to explain complex insurance terms in simple language. You might even want to role-play common scenarios with a friend to build your confidence in delivering clear and concise information.
✨Demonstrate Your Organisational Skills
The job requires effective caseload management, so be prepared to discuss how you prioritise tasks and manage deadlines. Bring examples of how you've successfully organised your workload in previous roles, highlighting any tools or methods you use to stay on top of things.
✨Show Your Commitment to Customer Fairness
Familiarise yourself with FCA guidelines and be ready to discuss how you ensure fair treatment for customers. Think of examples where you've gone above and beyond to support clients, as this will demonstrate your commitment to high service standards and ethical practices.
