At a Glance
- Tasks: Manage Marine Liability claims and improve service standards in a dynamic team.
- Company: Join Tokio Marine HCC, a leading Specialty Insurer with a commitment to innovation.
- Benefits: Enjoy a competitive salary, great benefits, and flexible working arrangements.
- Other info: Be part of a rapidly growing company with excellent career development opportunities.
- Why this job: Make a real impact in the insurance industry while growing your career.
- Qualifications: 2+ years experience in Marine Liability claims; strong communication and organisational skills.
The predicted salary is between 50000 - 65000 £ per year.
City of London
Permanent, 35 hours per week
3 days in the office, 2 days working from home
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose
To manage and handle Marine Liability claims within the London Market Claims team. Reporting to the Marine Claims Manager in the day-to-day operation and control of the claims function, to ensure that the Marine Liability & Special Risk Team process and settle claims in a timely and equitable manner, whilst constantly striving to develop and improve service and quality standards.
Key Responsibilities
- Producing feedback to underwriters and management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.
- Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist underwriters and claims adjusters to progress.
- Ensures all claims allocated are controlled within company philosophies and SLA’s.
- Providing departmental reports including SLA’s, metrics on a monthly / quarterly basis.
- To be present at market meetings and conference calls when necessary.
- Ensures customers are treated fairly at all times.
- Ensures all complaint-related issues and all such incidents are logged and concluded in accordance with company policy.
- Practices and promotes at all times Tokio Marine HCC core values, to both internal and external contacts alike.
- Undertake any other ad hoc activities/project work required.
- Participation in mentoring and training of team members (Senior Adjuster).
Skills and Experience Specification
- Claim Adjuster – Ideally 2+ years experience of Marine Liability claims, ideally including US Liability experience in the London Market, and/or freight liability.
- Senior Claims Adjuster – Ideally 5+ years experience of Marine Liability claims, ideally including US Liability experience in the London Market, and/or freight liability.
- An excellent knowledge of ECF and the Lloyd’s Claims Schemes.
- Good experience of handling binder and delegated business would be advantageous.
- Excellent interpersonal skills are required as the duties of this role involve liaising with outsourcing partners, negotiation, and liaising with brokers, loss adjusters and lawyers.
- Exceptional time‑management skills are essential and the ability to adapt quickly into the role.
- Excellent written and verbal communication skills are essential.
- IT literate.
- Excellent organisational skills.
- ACII qualification or working towards it.
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organisation experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
Equal Opportunity
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
Claims Adjuster / Senior Claims Adjuster - Marine & Energy Liability and Marine Special Risks employer: Tokio Marine HCC International
Tokio Marine HCC is an exceptional employer, offering a dynamic work environment in the heart of the City of London. With a strong commitment to employee growth and development, we provide opportunities for mentoring and training, alongside a competitive salary and benefits package. Our culture prioritises innovation and collaboration, ensuring that our team members are empowered to deliver creative solutions while enjoying a flexible work arrangement of three days in the office and two days working from home.
Contact Details:
Tokio Marine HCC International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster / Senior Claims Adjuster - Marine & Energy Liability and Marine Special Risks
✨Tip Number 1
Network like a pro! Reach out to people in the marine and energy insurance sector on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching Tokio Marine HCC thoroughly. Understand their core values and recent projects. Tailor your answers to show how you can contribute to their mission of delivering innovative solutions in marine liability claims.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience with marine liability claims and how it aligns with the role. Confidence is key when showcasing your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Tokio Marine HCC team. Let’s get you that job!
We think you need these skills to ace Claims Adjuster / Senior Claims Adjuster - Marine & Energy Liability and Marine Special Risks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience with Marine Liability claims and any relevant skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Don’t forget to mention your understanding of the London Market and any specific experiences that relate to the position.
Showcase Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and concise. We appreciate well-structured documents that reflect your ability to communicate effectively, just like you would in the workplace.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tokio Marine HCC International
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of Marine Liability claims and the specific challenges faced in the London Market. Be ready to discuss your past experiences and how they relate to the role, especially if you have US Liability experience.
✨Showcase Your Interpersonal Skills
This role involves a lot of communication with brokers, loss adjusters, and lawyers. Prepare examples that demonstrate your excellent interpersonal skills and how you've successfully negotiated or liaised with various stakeholders in previous roles.
✨Be Ready for Technical Questions
Expect questions about ECF and Lloyd’s Claims Schemes. Familiarise yourself with these concepts and be prepared to explain how you've applied them in your work. This will show that you’re not just knowledgeable but also practical in your approach.
✨Demonstrate Your Organisational Skills
Time management is crucial in this role. Think of specific instances where you managed multiple claims or projects simultaneously. Highlight your organisational strategies and how they helped you meet deadlines and maintain quality standards.
