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- Tasks: As a Change Analyst, you'll manage and improve IT change processes to minimise risks.
- Company: Tokio Marine HCC is a leading Specialty Insurer focused on innovation and risk management.
- Benefits: Enjoy hybrid working, competitive salary, and a dynamic work environment with growth opportunities.
- Why this job: Join a team that values creativity, empowerment, and making a real impact in the insurance industry.
- Qualifications: A learning mindset, engaging personality, and problem-solving skills are essential; ITIL knowledge is a plus.
- Other info: This is a full-time role with a supportive culture and opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Change Analyst role at Tokio Marine HCC International
Join to apply for the Change Analyst role at Tokio Marine HCC International
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Title: Change Enablement Analyst
Reporting to: Change Management Lead
Position Type: Permanent, Mon-Fri, 9-5
Hybrid working: 3 days a week onsite
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose
The role of the Change Enablement Analyst is to minimise the risk of TMHCC International applications being negatively impacted by IT Changes. The Change Analyst will be part of a team who are responsible for the facilitation and governance of the Change Management process, within the Service Management toolset.
Key Responsibilities
- Quality review proposed changes and approve for production implementation.
- Ensure the quality and timeliness of Change flow.
- Manage the Change Advisory Board artefacts and chair the meeting effectively.
- Identify, log, track and implement process improvement opportunities.
- Analyse the data from the tool to identify and support Improvement opportunities.
- Design and implement reports and dashboards for stakeholders to ensure transparency of the process and changes.
- Help, train and guide stakeholders in adhering to the change process.
- Conduct Post deployment review and track lessons learnt actions from those reviews.
- Support the wider Service Management team to protect products from unplanned interruptions to service.
- Work with the Corporate team to introduce enhancements to the process
Performance Objectives
- Ensure quality changes are being raised and that due process is being followed by all stakeholders.
- Organise and Chair the weekly Change Advisory Board Meeting (CAB) confidently and effectively.
- Contribute to process improvement opportunities.
Essential
Skills and Experience Specification:
- Learning and development mindset
- Engaging personality that can build trust with others
- Logical and critical thinker who is creative in solving problems
- Dynamic individual who can challenge the status quo with a drive to implement ideas and solutions
Desirable
- ITIL foundation
- Familiarity with ServiceNow ITSM processes
- Use of SharePoint Site
- Management Information Reporting
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Project Management and Information Technology
-
Industries
Insurance
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Change Analyst employer: Tokio Marine HCC International
Contact Detail:
Tokio Marine HCC International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Analyst
✨Tip Number 1
Familiarise yourself with the Change Management process, especially within the context of IT. Understanding how changes are proposed, reviewed, and implemented will give you a solid foundation to discuss your insights during interviews.
✨Tip Number 2
Showcase your ability to analyse data effectively. Prepare examples of how you've used data to identify improvement opportunities in past roles, as this aligns closely with the responsibilities of a Change Analyst.
✨Tip Number 3
Highlight your experience with tools like ServiceNow or similar ITSM processes. If you have familiarity with these platforms, be sure to mention it, as it can set you apart from other candidates.
✨Tip Number 4
Demonstrate your engaging personality and ability to build trust. Prepare anecdotes that illustrate your interpersonal skills, as the role requires working closely with various stakeholders and leading meetings.
We think you need these skills to ace Change Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Change Analyst position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Strong CV: Your CV should clearly outline your relevant experience, particularly in change management and IT processes. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past that demonstrate your ability to manage change effectively and improve processes.
Showcase Relevant Skills: Make sure to emphasise skills that are essential for the role, such as logical thinking, problem-solving, and familiarity with ITIL or ServiceNow. Provide concrete examples of how you've applied these skills in previous roles.
How to prepare for a job interview at Tokio Marine HCC International
✨Understand the Change Management Process
Familiarise yourself with the Change Management process, especially how it applies within the insurance sector. Be prepared to discuss your understanding of quality reviews and the importance of governance in change implementation.
✨Showcase Your Analytical Skills
As a Change Analyst, you'll need to analyse data and identify improvement opportunities. Prepare examples from your past experiences where you've successfully used analytical skills to solve problems or improve processes.
✨Demonstrate Your Engaging Personality
Tokio Marine HCC values an engaging personality that can build trust. Practice how you can convey your ability to connect with stakeholders and guide them through the change process effectively.
✨Prepare for the Change Advisory Board Meeting
Since you'll be expected to chair the Change Advisory Board meetings, think about how you would lead such discussions. Consider potential challenges and how you would address them to ensure effective communication and decision-making.
