At a Glance
- Tasks: Drive customer support issues to resolution and improve processes.
- Company: Dynamic fintech company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous learning.
- Why this job: Make a real impact on customer experiences and product improvements.
- Qualifications: Experience in technical support and strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Customer Support plays a critical role in how we build and improve our products. This role goes beyond resolving customer issues. You’ll investigate complex problems, identify opportunities for improvement, and work closely with teams across the business to drive better outcomes. You’ll combine technical problem-solving with a strong sense of ownership and curiosity. You’ll help shape the way we work, improve customer experiences, and contribute to initiatives that have a measurable impact. If you enjoy solving challenging problems and want to help build and improve products at scale, we’d love to hear from you.
What You'll Do
- Own and drive complex customer and operational issues through to resolution
- Investigate, troubleshoot, and reproduce issues using APIs, logs, and internal tools
- Identify patterns and trends to uncover opportunities for improvement
- Work closely with Product, Engineering, and Operations teams to solve problems and improve customer outcomes
- Lead or contribute to initiatives that improve processes and ways of working
- Conduct impact assessments to understand wider customer and business implications
- Share knowledge and support the development of those around you
- Contribute ideas that improve products, processes, and the overall customer experience
What We're Looking For
We’re interested in people who are curious, collaborative, and motivated by solving problems. You’ll likely have:
- Experience in a technical support, or a similar customer-facing role
- Strong troubleshooting and analytical skills
- Experience using tools such as Zendesk, Jira, Slack, or similar platforms
- Comfort working with logs, data, and investigation tools to identify root causes
- A strong understanding of customer journeys and product workflows
- Experience in fintech, payments, or open banking environments (desirable)
You’ll Thrive In This Role If You
- Take ownership and proactively solve problems
- Enjoy collaborating with people across different teams
- Can communicate clearly with both technical and non-technical audiences
- Are comfortable working in a fast-moving environment
- Look for opportunities to improve the way things work
- Enjoy learning and taking on new challenges
Why Join Us?
You'll have the opportunity to:
- Work on meaningful problems that directly impact customers
- Own projects and contribute ideas that drive change
- Collaborate with talented people across the business
Support Specialist employer: Token
As a Support Specialist, you'll join a dynamic team that values curiosity and collaboration, working in an environment where your contributions directly impact customer experiences. We offer a culture of continuous improvement, with opportunities for professional growth and the chance to tackle meaningful challenges alongside talented colleagues. Located in a vibrant area, our company fosters innovation and encourages you to take ownership of projects that drive real change.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you'd troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about the company’s products and customer challenges. This not only shows your interest but also highlights your analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Support Specialist
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your curiosity shine through! Share examples of how you've tackled complex problems in the past and what you learned from those experiences. We love candidates who are eager to dig deep and find solutions.
Tailor Your Application:Make sure to customise your application for the Support Specialist role. Highlight your experience with tools like Zendesk or Jira, and explain how you've used them to improve customer outcomes. This shows us that you understand the role and are ready to hit the ground running!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use simple language to describe your skills and experiences, especially when discussing technical aspects. Remember, we want to see how you can communicate with both technical and non-technical audiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for.
How to prepare for a job interview at Token
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Zendesk and Jira. Be ready to discuss how you've used these platforms in past roles, as this will show your technical prowess and readiness for the position.
✨Show Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ownership in resolving issues.
✨Understand Customer Journeys
Brush up on customer journey mapping and be prepared to discuss how you’ve improved customer experiences in the past. This shows that you understand the importance of customer satisfaction and are keen to contribute to enhancing it.
✨Be Collaborative
Demonstrate your ability to work across teams by sharing examples of successful collaborations. Highlight how you’ve communicated effectively with both technical and non-technical audiences to drive better outcomes.
