At a Glance
- Tasks: Be the go-to tech guru for major global partners and solve their challenges.
- Company: Join Token.io, a leader in Open Banking with a focus on innovation.
- Benefits: Enjoy remote work flexibility, competitive pay, and a supportive team culture.
- Other info: Embrace diversity and thrive in a collaborative environment that values your unique perspective.
- Why this job: Make a real impact in the fintech world while working with top-tier clients.
- Qualifications: 2+ years in technical support or account management, ideally in fintech or payments.
The Technical Account Managers (TAM) are dedicated to a select pool of our existing and largest global strategic partners. This customer group contains some of the world's largest banks, acquirers, gateways and card schemes, making them key to the lifeblood of Token.io. The successful applicant will serve as a central technical resolution point for a selection of these customers, once they have completed their original technical implementation and are in a live production environment. This will be working across Token's market-leading Open Payments proposition, encompassing engagement with opportunities and activities throughout Europe.
As a trusted advisor, facilitator and problem-solver, this role must ensure that customers achieve their technical goals and realise value from their use of Token's Open Banking products and services. This is ultimately visible through the increase in transactional volumes through their existing engagement, but also the expansion of new and additional services and extended capabilities. The TAM will build and maintain positive relationships by engaging directly with their relevant technical counterparts, whilst ensuring they maintain excellent traceability of issues through existing support platforms.
It is essential for the success of this role within Token.io that any perceived technical challenges that may impact adoption and volume increase are clearly identified, communicated internally and mitigation plans are created.
Core responsibilities- Primary point of ownership for any technical / functional queries from specific customers, once they have completed their initial technical implementation
- Initially focusing on a relatively small group of our most strategic, large international customers
- Leading, driving and owning client-specific technical investigations
- Managing and driving to conclusion connection requests for new banks
- Oversight and management of new TPP (Third Party Provider) on-boarding requests
- Close interaction with the existing Level 1 customer support team (whose focus is on the remaining customer base)
- Drive to set an efficient framework for the success for this role and its expansion to work with other customers across the organisation
- Provide trainings and coaching to Level 1 customer support team on our products
- Coordinate work of internal teams where needed to resolve issues and to deliver fixes
- Wickedly smart entrepreneurial professional who loves technology and who lives to innovate and deliver disruptive technologies into the market
- Truly customer-centred thinking with a passion to deliver the best possible technical standards to customers
- Highly professional approach and great communication skills with an ability to think on your feet
- Highly collaborative people who understand and value the power of working together as a team
- Passion for understanding our market, product and technology
- Ability to find innovative and pragmatic solutions
- Confident in making decisions during investigation and delivery activities
- 2+ years of experience in technical support, implementation or technical account management roles working within Fintech, software, banking businesses or payments industry.
- Technical Familiarity with REST API is a must
- Knowledge of banking security, authentication technologies and identity management solutions would be a significant plus
- Familiarity with ISO20022 would be a plus
- Prior experience supporting implementation of payments applications or extensive knowledge of the payments marketplace is a must.
- Prior knowledge or exposure to Open Banking ecosystem would be a plus
- Truly passionate about customer delivery and support - with high levels of resilience
- Previous project management / account management experience with proven ability to prioritize and multitask in a dynamic, fast-paced environment is highly beneficial for this role
- Experience of delivering and supporting mission-critical, high availability systems and solutions
- Extraordinary organisational, communication (written and verbal) and interpersonal skills
- Must have a strong work ethic and desire to succeed; tenacity, passion, persistence and integrity are all strongly desired character traits
- Excellent presentation skills
Token is building an open future for everyone. We don’t just accept different points of view, lived experiences and new ways of thinking — we search them out. They help us make better products, better decisions, and a better place for everyone to work. So, come as you are. We acknowledge and embrace different backgrounds, identities and abilities. Respect is our default, and empathy is our baseline. No one succeeds until we all do.
Remote Technical Account Manager (TAM) employer: Token.io
Token.io is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Remote Technical Account Manager. With a strong focus on employee growth and development, the company offers unique opportunities to engage with some of the world's largest financial institutions while championing diversity and inclusion. Employees benefit from a supportive environment that values their contributions and encourages them to thrive in the fast-paced fintech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Account Manager (TAM)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Token.io on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Token.io's products and services. Knowing the ins and outs of their Open Payments proposition will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you had to troubleshoot technical issues. Be ready to share these experiences during your interview to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Token.io.
We think you need these skills to ace Remote Technical Account Manager (TAM)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in technical support and any relevant projects you've worked on, especially in the fintech or payments industry. We want to see how your skills align with our needs!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and come up with innovative solutions, so don’t hold back on those success stories!
Communicate Clearly:Since this role involves a lot of communication with customers and internal teams, make sure your written application is clear and concise. Use professional language but keep it friendly – we appreciate a good balance!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Token.io!
How to prepare for a job interview at Token.io
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to be well-versed in REST APIs and the payments marketplace. Brush up on your technical knowledge and be ready to discuss how you've used these technologies in past roles. This will show your potential employer that you can hit the ground running.
✨Showcase Your Customer-Centric Approach
This role is all about building relationships with clients. Prepare examples of how you've successfully managed customer expectations and resolved technical issues in previous positions. Highlight your ability to think on your feet and provide innovative solutions to customer challenges.
✨Demonstrate Your Collaborative Spirit
Token.io values teamwork, so be ready to discuss how you've worked effectively with cross-functional teams. Share specific instances where collaboration led to successful project outcomes or improved customer satisfaction. This will illustrate your understanding of the power of working together.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to manage multiple priorities or resolve complex technical issues. Practising these responses will help you convey your resilience and organisational skills during the interview.
