At a Glance
- Tasks: Be the go-to tech guru for major global partners and solve their challenges.
- Company: Join Token.io, a leader in Open Banking with a focus on innovation.
- Benefits: Remote work, competitive salary, and a culture that values diversity and collaboration.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact in the fintech world while working with top-tier clients.
- Qualifications: 2+ years in technical support or account management, ideally in fintech or payments.
The predicted salary is between 50000 - 60000 £ per year.
The Technical Account Managers (TAM) are dedicated to a select pool of our existing and largest global strategic partners. This customer group contains some of the world's largest banks, acquirers, gateways and card schemes, making them key to the lifeblood of Token.io.
The successful applicant will serve as a central technical resolution point for a selection of these customers, once they have completed their original technical implementation and are in a live production environment. This will be working across Token's market-leading Open Payments proposition, encompassing engagement with opportunities and activities throughout Europe.
As a trusted advisor, facilitator and problem-solver, this role must ensure that customers achieve their technical goals and realise value from their use of Token's Open Banking products and services. This is ultimately visible through the increase in transactional volumes through their existing engagement, but also the expansion of new and additional services and extended capabilities.
The TAM will build and maintain positive relationships by engaging directly with their relevant technical counterparts, whilst ensuring they maintain excellent traceability of issues through existing support platforms.
It is essential for the success of this role within Token.io that any perceived technical challenges that may impact adoption and volume increase are clearly identified, communicated internally and mitigation plans are created.
Core responsibilities- Primary point of ownership for any technical / functional queries from specific customers, once they have completed their initial technical implementation
- Initially focusing on a relatively small group of our most strategic, large international customers
- Leading, driving and owning client-specific technical investigations
- Managing and driving to conclusion connection requests for new banks
- Oversight and management of new TPP (Third Party Provider) on-boarding requests
- Close interaction with the existing Level 1 customer support team (whose focus is on the remaining customer base)
- Drive to set an efficient framework for the success for this role and its expansion to work with other customers across the organisation
- Provide trainings and coaching to Level 1 customer support team on our products
- Coordinate work of internal teams where needed to resolve issues and to deliver fixes
- Wickedly smart entrepreneurial professional who loves technology and who lives to innovate and deliver disruptive technologies into the market
- Truly customer-centred thinking with a passion to deliver the best possible technical standards to customers
- Highly professional approach and great communication skills with an ability to think on your feet
- Highly collaborative people who understand and value the power of working together as a team
- Passion for understanding our market, product and technology
- Ability to find innovative and pragmatic solutions
- Confident in making decisions during investigation and delivery activities
- 2+ years of experience in technical support, implementation or technical account management roles working within Fintech, software, banking businesses or payments industry.
- Technical: Familiarity with REST API is a must
- Knowledge of banking security, authentication technologies and identity management solutions would be a significant plus
- Familiarity with ISO20022 would be a plus
- Industry Solutions: Prior experience supporting implementation of payments applications or extensive knowledge of the payments marketplace is a must.
- Prior knowledge or exposure to Open Banking ecosystem would be a plus
- Knowledge of banking security, authentication technologies and identity management solutions
- Service Delivery and Support: Truly passionate about customer delivery and support - with high levels of resilience
- Previous project management / account management experience with proven ability to prioritize and multitask in a dynamic, fast-paced environment is highly beneficial for this role
- Experience of delivering and supporting mission-critical, high availability systems and solutions
- General: Extraordinary organisational, communication (written and verbal) and interpersonal skills
- Must have a strong work ethic and desire to succeed; tenacity, passion, persistence and integrity are all strongly desired character traits
- Excellent presentation skills
Token is building an open future for everyone. We don’t just accept different points of view, lived experiences and new ways of thinking — we search them out. They help us make better products, better decisions, and a better place for everyone to work. So, come as you are. We acknowledge and embrace different backgrounds, identities and abilities. Respect is our default, and empathy is our baseline. No one succeeds until we all do.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Account Manager (TAM) in Leeds
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Token.io. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Remote Technical Account Manager (TAM) in Leeds
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Token.io.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Token.io's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Token.io
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Token.io.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Token.io will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Token.io employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
