At a Glance
- Tasks: Be the go-to tech guru for major global partners and solve their challenges.
- Company: Join Token.io, a leader in Open Banking with a focus on innovation.
- Benefits: Enjoy remote work flexibility, competitive pay, and a supportive team culture.
- Other info: Embrace diversity and thrive in a collaborative environment that values your unique perspective.
- Why this job: Make a real impact in the fintech world while working with top-tier clients.
- Qualifications: 2+ years in technical support or account management, ideally in fintech or payments.
The Technical Account Managers (TAM) are dedicated to a select pool of our existing and largest global strategic partners. This customer group contains some of the world's largest banks, acquirers, gateways and card schemes, making them key to the lifeblood of Token.io. The successful applicant will serve as a central technical resolution point for a selection of these customers, once they have completed their original technical implementation and are in a live production environment. This will be working across Token's market-leading Open Payments proposition, encompassing engagement with opportunities and activities throughout Europe.
As a trusted advisor, facilitator and problem-solver, this role must ensure that customers achieve their technical goals and realise value from their use of Token's Open Banking products and services. This is ultimately visible through the increase in transactional volumes through their existing engagement, but also the expansion of new and additional services and extended capabilities. The TAM will build and maintain positive relationships by engaging directly with their relevant technical counterparts, whilst ensuring they maintain excellent traceability of issues through existing support platforms.
It is essential for the success of this role within Token.io that any perceived technical challenges that may impact adoption and volume increase are clearly identified, communicated internally and mitigation plans are created.
Core responsibilities- Primary point of ownership for any technical / functional queries from specific customers, once they have completed their initial technical implementation
- Initially focusing on a relatively small group of our most strategic, large international customers
- Leading, driving and owning client-specific technical investigations
- Managing and driving to conclusion connection requests for new banks
- Oversight and management of new TPP (Third Party Provider) on-boarding requests
- Close interaction with the existing Level 1 customer support team (whose focus is on the remaining customer base)
- Drive to set an efficient framework for the success for this role and its expansion to work with other customers across the organisation
- Provide trainings and coaching to Level 1 customer support team on our products
- Coordinate work of internal teams where needed to resolve issues and to deliver fixes
- Wickedly smart entrepreneurial professional who loves technology and who lives to innovate and deliver disruptive technologies into the market
- Truly customer-centred thinking with a passion to deliver the best possible technical standards to customers
- Highly professional approach and great communication skills with an ability to think on your feet
- Highly collaborative people who understand and value the power of working together as a team
- Passion for understanding our market, product and technology
- Ability to find innovative and pragmatic solutions
- Confident in making decisions during investigation and delivery activities
- 2+ years of experience in technical support, implementation or technical account management roles working within Fintech, software, banking businesses or payments industry.
- Technical Familiarity with REST API is a must
- Knowledge of banking security, authentication technologies and identity management solutions would be a significant plus
- Familiarity with ISO20022 would be a plus
- Prior experience supporting implementation of payments applications or extensive knowledge of the payments marketplace is a must.
- Prior knowledge or exposure to Open Banking ecosystem would be a plus
- Truly passionate about customer delivery and support - with high levels of resilience
- Previous project management / account management experience with proven ability to prioritize and multitask in a dynamic, fast-paced environment is highly beneficial for this role
- Experience of delivering and supporting mission-critical, high availability systems and solutions
- Extraordinary organisational, communication (written and verbal) and interpersonal skills
- Must have a strong work ethic and desire to succeed; tenacity, passion, persistence and integrity are all strongly desired character traits
- Excellent presentation skills
Token is building an open future for everyone. We don’t just accept different points of view, lived experiences and new ways of thinking — we search them out. They help us make better products, better decisions, and a better place for everyone to work. So, come as you are. We acknowledge and embrace different backgrounds, identities and abilities. Respect is our default, and empathy is our baseline. No one succeeds until we all do.
Remote Technical Account Manager (TAM) in Essex employer: Token.io
Token.io is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Remote Technical Account Manager. With a strong focus on employee growth and development, the company offers unique opportunities to engage with some of the world's largest banks and financial institutions, ensuring that you are at the forefront of the Open Banking revolution. Token.io values diversity and inclusion, creating a respectful environment where every voice is heard, and employees are empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Account Manager (TAM) in Essex
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Token.io on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Token.io's products and services. Show us that you understand our Open Payments proposition and how it fits into the wider fintech landscape. This will impress us and show you're genuinely interested!
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you had to troubleshoot technical issues. Be ready to share these experiences during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team at Token.io.
We think you need these skills to ace Remote Technical Account Manager (TAM) in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in technical support and any relevant skills that align with our Open Payments proposition. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and come up with innovative solutions, so don’t hold back on those success stories!
Communicate Clearly:Since this role involves a lot of communication with customers and internal teams, make sure your written application is clear and concise. Use professional language but keep it friendly – we appreciate a good balance!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Token.io
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of REST APIs, banking security, and the Open Banking ecosystem. Being able to discuss these topics confidently will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your experience in customer support and how you've gone above and beyond to solve technical issues. This role is all about building relationships, so demonstrating your passion for customer delivery will set you apart.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've tackled complex technical challenges. Be ready to explain your thought process and how you arrived at a solution. This will showcase your ability to think on your feet, which is crucial for a Technical Account Manager.
✨Practice Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your presentation skills and ensure you come across as professional and confident.
