Tohmo, formerly ChargeGuru, is the European leader in private EV charging. We provide fully funded EV charging solutions for where you live and where you work.
Across the UK, we fund, install and manage charging infrastructure for apartment blocks and office buildings, at zero cost to property owners and managers. Our solution grows alongside the people who use it, empowering everyone to embrace sustainable mobility.
We've made more than 2 million parking spaces EV-ready and are proud to be a trusted EV charging provider across Europe. With a team of over 400 people in six countries, we support more than 30,000 residential buildings and 5,000 corporate clients.
We are where you are.
The Role:
Tohmo is looking for a Customer Success Executive to join our growing UK team and help make EV charging accessible for people who live and work in shared buildings. Reporting to the Head of Marketing & Customer Success in the UK, you’ll be a key point of contact for current and prospective customers. Most of your conversations will be with EV drivers but you’ll also support conversations with property managers, freeholders and other building decision-makers.
This is an early to Junior-level career opportunity for someone who enjoys helping people, communicates with care and is curious about electric mobility.
What you’ll do:
As a Customer Success Executive , you’ll help customers get clear answers and feel supported throughout their journey. You will:
- Respond to questions from current and prospective customers, fielding both B2C and occasionally B2B queries.
- Guide customers through the relevant stages of their journey, from their initial enquiry through to using the service and receiving after-sales support.
- Work cross-functionally with the local Sales and Operations teams to coordinate responses and manage handovers where needed.
- Learn to use our digital tools, including HubSpot, Salesforce, Notion (among others) to keep customer information and follow-ups organised.
- Build your knowledge of Tohmo’s services and EV charging so you can communicate with confidence.
- Occasionally support brand communications linked to the customer journey, such as educational blog posts, FAQs for helpkits and app notifications.
- Share recurring customer questions and feedback during weekly team calls, and suggest improvements to our communications and processes.
- Attend events for prospective customers and educational sessions from time to time.
- Take part in international projects that support Tohmo’s growth in the UK and other European markets.
What you’ll need:
- At least one year of experience in customer support or another customer-facing role.
- To be fluent in spoken and written English.
- Good organisation and follow-through, and the ability to jump from task to task.
- Experience using digital communication platforms, including but not limited to Google Drive, Slack, and Aircall.
- A willingness to learn about EV charging, infrastructure and installations.
- To be able to commute to our central London office three days a week.
- Familiarity with Hubspot, Salesforce, and/or a general understanding of CRM systems.
What you’ll get from us:
You’ll join a growing team with European ambitions and a shared focus on making EV charging easier to access. You’ll also get:
- A salary of £33-38k depending on experience.
- A hybrid work model, with time split between home and our central London office.
- Access to a bonus scheme based on company and personal performance.
- The option to access an EV through a salary sacrifice scheme.
If you care about giving people a clear, supportive customer experience and want to help make EV charging part of everyday life, we’d love to hear from you.
