At a Glance
- Tasks: Support children and families by managing enquiries, appointments, and providing a warm welcome.
- Company: Join an award-winning organisation dedicated to making a difference in young people's lives.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Enjoy a vibrant workplace with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for those in need and make a real impact.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12589 - 12589 £ per year.
Main Duties and Responsibilities
This is an exciting opportunity for an admin assistant to join our organisation to support the effective delivery of our children, young people ’s and families services.
You will be the first point of contact for young people, families and professionals, providing a warm, trauma-informed welcome and managing enquiries, appointments, referrals, service inboxes, and cover for the organisations reception at our busy and vibrant Oldham and Ashton Offices.
This will include answering incoming calls, handling enquiries, responding to risk related calls with management support and ensuring at all times you offer a warm welcome to young people and families entering the hub.
You will ensure the space is inviting, safe and calming, and will work in a trauma informed approach, treating everyone with respect, understanding and confidentiality.
Duties specific to this role
- Act as the initial first point of contact for clients and visitors, offering a warm and trauma-informed welcome at reception.
- Handle incoming telephone calls and enquiries, including those involving sensitive risk or safeguarding concerns, escalating appropriately with support from senior staff.
- Manage client appointments, cancellations, and rescheduling across multiple youth projects.
- Oversee inboxes for CYPF-related services, ensuring timely responses and accurate signposting.
- Work as an integral part of the CYPF team to enable the delivery of services by providing administrative support.
- Liaise with staff and volunteers to ensure the people using our services receive the support needed.
- Safer Recruitment Checks
Please note that successful candidates will be required to complete a self-disclosure form and a DBS check (Disclosure and Barring Service) upon receiving a conditional offer.
The type of DBS requested will depend on the nature of the role you are applying for.
Disability Confident Employer
In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
- Job Details
- Closing Date: 19th July 2026
- Reference Number: 224
- Contract: Permanent
- 24/7 Employee Assistance Programme and other Wellbeing Activities
- Disability Confident Employer
- Enhanced Family Support and Benefits
- Training & Professional Development
- Working for an Award Winning Organisation
- #J-18808-Ljbffr
Children, Young People & Families – Administration Assistant in Oldham employer: togsmind
Join our award-winning organisation as an Administration Assistant, where you will play a vital role in supporting children, young people, and families in a warm and trauma-informed environment. Located in the vibrant Oldham and Ashton Offices, we offer a supportive work culture that prioritises employee wellbeing, professional development, and inclusivity, ensuring that every team member has the opportunity to grow and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Children, Young People & Families – Administration Assistant in Oldham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by togsmind.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like togsmind.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at togsmind.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at togsmind. Apply directly through us to stand out!
We think you need these skills to ace Children, Young People & Families – Administration Assistant in Oldham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of togsmind. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Children, Young People & Families – Administration Assistant, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at togsmind
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of togsmind. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
