Location: Remote UK – with occasional travel, especially to the North West of England
Salary: Up to 45k per annum
Togetherall is a social impact business on a mission to make mental health support instantly available to millions by unlocking the power of peer support. With 24/7 moderation by licensed clinicians, Togetherall is a safe way for people to support each other through life’s difficulties. Togetherall’s users report feeling better able to cope, more confident and less alone.
Our Culture
At Togetherall, we are more than just a company – we are a community on a mission since 2007. Our culture thrives on compassion, collaboration, and innovation. We celebrate diversity, value work-life balance, and nurture professional growth. Expect an inclusive and engaging environment where your voice is heard, and your well-being matters. We make a positive impact on lives and communities, all while having fun along the way. Join us to be a part of a team that genuinely cares about its employees and the people we serve. Togetherall is not just a job; it is a fulfilling journey. Apply now and be a part of our mission to support well-being.
The Role
Reporting to the Director of Partnerships and Growth, the Account Manager is responsible for managing a portfolio of accounts in the UK. This role is focused on strategic account management to support the success, retention and growth of clients, including managing an upsell opportunity pipeline. As a Togetherall Account Manager focused on client retention you’ll be proactively keeping in touch with clients, ensuring that they are happy, developing and managing those relationships to retain existing business, and offering the best solutions to maximise opportunities as well as driving the commercial renewal process within each account.
Key Responsibilities
- Proactively maintain regular contact with clients to ensure continued satisfaction, address issues, and build lasting relationships
- Build strong relationships across varying levels of an organisation (from day-to-day contacts to senior leadership), developing a deep understanding of client needs and challenges
- Use CRM systems and internal documentation to accurately capture, track and share client information and activity
- Interpret platform data and client insights to support decision-making, provide strategic recommendations, and highlight impact
- Help clients maximise their engagement with the platform through regular performance reviews, insights, and targeted promotional campaigns
- Manage the full renewal process, including commercial conversations, value positioning, pricing proposals, negotiations, and contract closure
- Plan and lead renewal and budget discussions well in advance of key timelines, ensuring clients have the information and support needed to secure ongoing contracts
- Represent Togetherall at client meetings and industry events (e.g. AMOSSHE), confidently engaging with clients and prospects in both formal and informal settings to strengthen relationships and raise awareness
- Collaborate with internal teams (e.g. clinical, marketing, and data) to deliver a seamless and consistent experience for clients
About you
- 3+ years’ experience in an Account Management or Client Success role, nurturing and growing a portfolio of accounts
- Proven experience of retention and growth within an existing portfolio of accounts (renewals and upsells are a fundamental part of the role)
- Account Management experience in the benefits, mental health or wellbeing sectors is a definite asset
- Demonstrable experience increasing engagement and adoption of a support solution
- Commercially minded with the ability to link service value to client ROI, budget planning, and business objectives
- Comfortable working autonomously and taking initiative to move things forward without needing detailed instructions
- Strategic relationship-orientated and have a passion for building partnerships with clients over long periods
- Clear and confident communicator who takes ownership in written and verbal communication, and proactively follows up after meetings
- Superior interpersonal and communication skills (both verbal and written); keenly client focused and numbers driven
- Comfortable networking and building rapport in person - including at events, conferences, and social engagements
- Strong presentation skills - able to represent the business by hosting and presenting on webinars and at in-person events
Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in Stirling employer: Togetherall
Togetherall is an exceptional employer that prioritises employee well-being and professional growth within a compassionate and collaborative culture. As a remote team member, you will enjoy the flexibility of working from home while having the opportunity to engage with clients across the UK, particularly in the North West, fostering meaningful relationships that contribute to our mission of enhancing mental health support. With a focus on inclusivity and innovation, Togetherall not only values your contributions but also empowers you to make a positive impact on the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in Stirling
✨Tip Number 1
Network like a pro! Get out there and connect with people in the mental health and wellbeing sectors. Attend industry events, webinars, and local meetups to build relationships that could lead to job opportunities.
✨Tip Number 2
Show your passion for Togetherall's mission! When you get the chance to chat with potential employers, make sure to express how much you care about mental health support and how you can contribute to their goals.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Be ready to discuss how your experience aligns with their mission and how you can help them grow their client relationships.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your relevant experience in account management, especially in the mental health or wellbeing sectors, and show us how you can contribute to our mission at Togetherall.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your superior communication skills. Use clear and confident language in your application, and don’t forget to mention any experience you have with networking and building relationships.
Highlight Your Strategic Mindset:We’re looking for someone who can think strategically about client retention and growth. In your application, share examples of how you've successfully managed accounts and driven renewals or upsells in the past. Show us that you understand the importance of linking service value to client ROI.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Togetherall and our culture!
How to prepare for a job interview at Togetherall
✨Know Your Stuff
Before the interview, dive deep into Togetherall's mission and values. Understand their approach to mental health support and how they leverage peer support. This will not only show your genuine interest but also help you align your answers with their culture.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your account management skills, especially in retention and growth. Be ready to discuss how you've successfully nurtured client relationships and driven upsell opportunities.
✨Be a Problem Solver
Think about potential challenges clients might face and how you can address them. During the interview, share your strategies for interpreting client data and providing actionable insights. This will demonstrate your proactive approach and strategic mindset.
✨Engage and Connect
Since this role involves building strong relationships, practice your communication skills. Be prepared to discuss how you would engage with clients at various levels within an organisation. Show your enthusiasm for collaboration and how you can contribute to a positive team environment.
