At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and driving growth through strategic relationships.
- Company: Join Togetherall, a mission-driven company focused on mental health support.
- Benefits: Remote work, competitive salary, and potential for permanent position after 9 months.
- Other info: Inclusive culture that values diversity, work-life balance, and professional development.
- Why this job: Make a real impact on mental health while working in a supportive community.
- Qualifications: 3+ years in Account Management with a focus on client retention and growth.
The predicted salary is between 45000 - 45000 £ per year.
Location: Remote UK – with occasional travel, especially to the North West of England
Salary: Up to 45k per annum
Togetherall is a social impact business on a mission to make mental health support instantly available to millions by unlocking the power of peer support. With 24/7 moderation by licensed clinicians, Togetherall is a safe way for people to support each other through life’s difficulties. Togetherall’s users report feeling better able to cope, more confident and less alone.
Our Culture
At Togetherall, we are more than just a company – we are a community on a mission since 2007. Our culture thrives on compassion, collaboration, and innovation. We celebrate diversity, value work-life balance, and nurture professional growth. Expect an inclusive and engaging environment where your voice is heard, and your well-being matters. We make a positive impact on lives and communities, all while having fun along the way. Join us to be a part of a team that genuinely cares about its employees and the people we serve. Togetherall is not just a job; it is a fulfilling journey. Apply now and be a part of our mission to support well-being.
The Role
Reporting to the Director of Partnerships and Growth, the Account Manager is responsible for managing a portfolio of accounts in the UK. This role is focused on strategic account management to support the success, retention and growth of clients, including managing an upsell opportunity pipeline. As a Togetherall Account Manager focused on client retention you’ll be proactively keeping in touch with clients, ensuring that they are happy, developing and managing those relationships to retain existing business, and offering the best solutions to maximise opportunities as well as driving the commercial renewal process within each account.
Key Responsibilities
- Proactively maintain regular contact with clients to ensure continued satisfaction, address issues, and build lasting relationships
- Build strong relationships across varying levels of an organisation (from day-to-day contacts to senior leadership), developing a deep understanding of client needs and challenges
- Use CRM systems and internal documentation to accurately capture, track and share client information and activity
- Interpret platform data and client insights to support decision-making, provide strategic recommendations, and highlight impact
- Help clients maximise their engagement with the platform through regular performance reviews, insights, and targeted promotional campaigns
- Manage the full renewal process, including commercial conversations, value positioning, pricing proposals, negotiations, and contract closure
- Plan and lead renewal and budget discussions well in advance of key timelines, ensuring clients have the information and support needed to secure ongoing contracts
- Represent Togetherall at client meetings and industry events (e.g. AMOSSHE), confidently engaging with clients and prospects in both formal and informal settings to strengthen relationships and raise awareness
- Collaborate with internal teams (e.g. clinical, marketing, and data) to deliver a seamless and consistent experience for clients
About you
- 3+ years’ experience in an Account Management or Client Success role, nurturing and growing a portfolio of accounts
- Proven experience of retention and growth within an existing portfolio of accounts (renewals and upsells are a fundamental part of the role)
- Account Management experience in the benefits, mental health or wellbeing sectors is a definite asset
- Demonstrable experience increasing engagement and adoption of a support solution
- Commercially minded with the ability to link service value to client ROI, budget planning, and business objectives
- Comfortable working autonomously and taking initiative to move things forward without needing detailed instructions
- Strategic relationship-orientated and have a passion for building partnerships with clients over long periods
- Clear and confident communicator who takes ownership in written and verbal communication, and proactively follows up after meetings
- Superior interpersonal and communication skills (both verbal and written); keenly client focused and numbers driven
- Comfortable networking and building rapport in person - including at events, conferences, and social engagements
- Strong presentation skills - able to represent the business by hosting and presenting on webinars and at in-person events
Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in Southampton employer: Togetherall
Togetherall is an exceptional employer that prioritises employee well-being and professional growth within a compassionate and collaborative culture. With a focus on making a meaningful impact in mental health support, employees enjoy a flexible remote working environment, opportunities for travel, and the chance to contribute to a mission-driven community. Join us to be part of a team that values diversity, work-life balance, and innovation while making a positive difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry, especially at events or conferences. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Be proactive in your follow-ups. After meeting someone, drop them a quick email or message to thank them for their time and keep the conversation going. It shows you’re genuinely interested and helps you stay on their radar.
✨Tip Number 3
Showcase your skills during interviews. Prepare examples of how you've successfully managed accounts or improved client satisfaction in the past. This will help you stand out as the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission at Togetherall.
We think you need these skills to ace Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management, especially in retention and growth, and show how your skills align with Togetherall's mission and values.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, emphasise your communication skills in your application. Use clear and confident language to demonstrate your ability to engage with clients and build lasting relationships.
Highlight Relevant Experience:If you've worked in the mental health or wellbeing sectors before, make sure to mention it! We want to see how your background can contribute to our mission at Togetherall, so don’t hold back on sharing those experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our community at Togetherall!
How to prepare for a job interview at Togetherall
✨Know Your Stuff
Before the interview, dive deep into Togetherall's mission and values. Understand their approach to mental health support and how they leverage peer support. This will not only show your genuine interest but also help you align your answers with their culture.
✨Showcase Your Relationship Skills
As an Account Manager, building relationships is key. Prepare examples of how you've successfully nurtured client relationships in the past. Be ready to discuss specific strategies you've used to retain clients and drive growth, especially in the mental health or wellbeing sectors.
✨Be Data Savvy
Familiarise yourself with CRM systems and how to interpret data for client insights. During the interview, highlight your experience in using data to make strategic recommendations. This will demonstrate your ability to support decision-making and enhance client engagement.
✨Prepare for Real Conversations
Expect to engage in discussions about commercial conversations and contract negotiations. Brush up on your negotiation skills and be prepared to discuss how you would handle renewal processes. Showing confidence in these areas will reassure them of your capability to manage their accounts effectively.
