At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and driving growth through strategic relationships.
- Company: Join Togetherall, a mission-driven company focused on mental health support.
- Benefits: Remote work, competitive salary, and potential for permanent position after maternity cover.
- Other info: Opportunity to travel for client meetings and industry events.
- Why this job: Make a real impact on mental health while working in a supportive and inclusive environment.
- Qualifications: 3+ years in Account Management with a focus on client retention and growth.
Location: Remote UK – with occasional travel, especially to the North West of England
Salary: Up to 45k per annum
Togetherall is a social impact business on a mission to make mental health support instantly available to millions by unlocking the power of peer support. With 24/7 moderation by licensed clinicians, Togetherall is a safe way for people to support each other through life’s difficulties. Togetherall’s users report feeling better able to cope, more confident and less alone.
Our Culture
At Togetherall, we are more than just a company – we are a community on a mission since 2007. Our culture thrives on compassion, collaboration, and innovation. We celebrate diversity, value work-life balance, and nurture professional growth. Expect an inclusive and engaging environment where your voice is heard, and your well-being matters. We make a positive impact on lives and communities, all while having fun along the way. Join us to be a part of a team that genuinely cares about its employees and the people we serve. Togetherall is not just a job; it is a fulfilling journey. Apply now and be a part of our mission to support well-being.
The Role
Reporting to the Director of Partnerships and Growth, the Account Manager is responsible for managing a portfolio of accounts in the UK. This role is focused on strategic account management to support the success, retention and growth of clients, including managing an upsell opportunity pipeline.
As a Togetherall Account Manager focused on client retention you’ll be proactively keeping in touch with clients, ensuring that they are happy, developing and managing those relationships to retain existing business, and offering the best solutions to maximise opportunities as well as driving the commercial renewal process within each account. Our business opportunities are across the UK, so this role will be remotely based, and we will provide you with the equipment or allowances that you need to do the job. Although the role is remote, travel is expected to visit clients for both meetings and events. Team meetings are usually held monthly in Manchester. This role is initially a 9-month fixed-term maternity cover, offering a fantastic opportunity to join our team at an exciting time of growth. There is potential for the position to become permanent, depending on how the business evolves over the coming months.
Key Responsibilities
- Proactively maintain regular contact with clients to ensure continued satisfaction, address issues, and build lasting relationships.
- Build strong relationships across varying levels of an organisation (from day-to-day contacts to senior leadership), developing a deep understanding of client needs and challenges.
- Use CRM systems and internal documentation to accurately capture, track and share client information and activity.
- Interpret platform data and client insights to support decision-making, provide strategic recommendations, and highlight impact.
- Help clients maximise their engagement with the platform through regular performance reviews, insights, and targeted promotional campaigns.
- Manage the full renewal process, including commercial conversations, value positioning, pricing proposals, negotiations, and contract closure.
- Plan and lead renewal and budget discussions well in advance of key timelines, ensuring clients have the information and support needed to secure ongoing contracts.
- Represent Togetherall at client meetings and industry events (e.g. AMOSSHE), confidently engaging with clients and prospects in both formal and informal settings to strengthen relationships and raise awareness.
- Collaborate with internal teams (e.g. clinical, marketing, and data) to deliver a seamless and consistent experience for clients.
About you
- 3+ years’ experience in an Account Management or Client Success role, nurturing and growing a portfolio of accounts.
- Proven experience of retention and growth within an existing portfolio of accounts (renewals and upsells are a fundamental part of the role).
- Account Management experience in the benefits, mental health or wellbeing sectors is a definite asset.
- Demonstrable experience increasing engagement and adoption of a support solution.
- Commercially minded with the ability to link service value to client ROI, budget planning, and business objectives.
- Comfortable working autonomously and taking initiative to move things forward without needing detailed instructions.
- Strategic relationship-orientated and have a passion for building partnerships with clients over long periods.
- Clear and confident communicator who takes ownership in written and verbal communication, and proactively follows up after meetings.
- Superior interpersonal and communication skills (both verbal and written); keenly client focused and numbers driven.
- Comfortable networking and building rapport in person - including at events, conferences, and social engagements.
- Strong presentation skills - able to represent the business by hosting and presenting on webinars and at in-person events.
Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in Nottingham employer: Togetherall
Togetherall is an exceptional employer that prioritises employee well-being and professional growth within a compassionate and collaborative culture. As a remote team member, you'll enjoy the flexibility of working from home while having the opportunity to engage with clients across the UK, particularly in the North West, fostering meaningful relationships that contribute to our mission of enhancing mental health support. With a focus on inclusivity and innovation, Togetherall not only values your contributions but also empowers you to make a positive impact on the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the mental health and wellbeing sectors. Attend events, webinars, and conferences to meet potential clients and industry leaders. Remember, it’s all about building those relationships!
✨Tip Number 2
Show your passion for Togetherall's mission! When you chat with clients or prospects, let your enthusiasm for mental health support shine through. Share stories of how peer support has made a difference – it’ll resonate with them!
✨Tip Number 3
Be proactive in your follow-ups! After meetings or networking events, drop a quick email to thank them for their time and recap key points. This shows you care and keeps you top of mind when they think of account managers.
✨Tip Number 4
Utilise our website to apply! We’ve got loads of resources and insights that can help you tailor your approach. Plus, applying directly through us shows you’re serious about joining the Togetherall community!
We think you need these skills to ace Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management, especially in retention and growth, and show how your skills align with Togetherall's mission.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, emphasise your communication skills in your application. Use clear and confident language to demonstrate your ability to engage with clients effectively.
Highlight Relevant Experience:If you've worked in the mental health or wellbeing sectors before, make it known! Share specific examples of how you've nurtured client relationships and driven engagement in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Togetherall!
How to prepare for a job interview at Togetherall
✨Know Your Stuff
Before the interview, dive deep into Togetherall's mission and values. Understand their approach to mental health support and how they leverage peer support. This will not only show your genuine interest but also help you align your answers with their culture.
✨Showcase Your Relationship Skills
As an Account Manager, building relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or turned around a challenging situation. Highlight your communication style and how you ensure client satisfaction.
✨Be Data Savvy
Familiarise yourself with CRM systems and be ready to discuss how you've used data to drive decisions in previous roles. Togetherall values insights, so be prepared to talk about how you've interpreted data to enhance client engagement and retention.
✨Prepare for the Unexpected
Since this role involves travel and client meetings, think about how you would handle unexpected challenges on the road. Whether it's a last-minute meeting or a change in client needs, demonstrating your adaptability and problem-solving skills will impress the interviewers.
