At a Glance
- Tasks: Manage partnerships and drive marketing strategies to enhance mental health support.
- Company: Join Togetherall, a mission-driven community focused on mental health.
- Benefits: Competitive salary, remote work, and a supportive culture.
- Other info: Enjoy a fun, inclusive environment that values your well-being.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in account management and partnership development.
The predicted salary is between 45000 - 45000 £ per year.
Location: Remote UK – with occasional travel, especially to the North West of England
Salary: Up to 45k per annum
Togetherall is a social impact business on a mission to make mental health support instantly available to millions by unlocking the power of peer support. With 24/7 moderation by licensed clinicians, Togetherall is a safe way for people to support each other through life’s difficulties. Togetherall’s users report feeling better able to cope, more confident and less alone.
Togetherall operates in the USA, UK, Canada, Australia, Ireland, and New Zealand. Our continued growth and focus on the North American market, in both workplace mental health and higher education, has prompted the need for increased marketing capacity and experience in this space, with a particular emphasis on partnerships.
Our Culture
At Togetherall, we are more than just a company – we are a community on a mission since 2007. Our culture thrives on compassion, collaboration, and innovation. We celebrate diversity, value work-life balance, and nurture professional growth.
Expect an inclusive and engaging environment where your voice is heard, and your well-being matters. We make a positive impact on lives and communities, all while having fun along the way.
Join us to be a part of a team that genuinely cares about its employees and the people we serve. Togetherall is not just a job; it is a fulfilling journey. Apply now and be a part of our mission to support well-being.
The Role
Reporting to the Director of Partnerships and Growth, the
Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in London employer: Togetherall
Togetherall is an exceptional employer that prioritises employee well-being and professional growth within a compassionate and collaborative culture. With a focus on making a meaningful impact in mental health support, employees enjoy a flexible remote working environment, opportunities for travel, and the chance to contribute to a mission-driven community. Join us to be part of a team that values diversity, work-life balance, and innovation while making a positive difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Togetherall.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Togetherall. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Togetherall.
How to prepare for a job interview at Togetherall
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Togetherall's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Togetherall offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
