Mortgage Process Administrator

Working Hours: Standard (09:00am-17:30pm)

Office or Field Based: Office Based (Cheadle, SK8 3GW)

Contract type: Permanent

Company Description: Based on site in Cheadle (SK8 3GW) - Monday to Friday. 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays. Free access to company holiday homes. Buy & sell holidays. Discretionary annual bonus plus an additional Shared Reward Bonus. Life assurance and Critical illness cover. Travel season ticket loans and Ride to work scheme. Free local gym access. Local bar / restaurant discounts.

We're Together. For over 50 years, we've helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can't or won't. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.

Job Description: As a Mortgage Process Administrator, you will be based in a lively sales environment within a team of 4. You will be providing support to the Auction Sales Team and be speaking directly to customers as you gather and collate/ ensure that we have all of the documentation and information required to process the customer's loan application. This is a fantastic opportunity to join a growing business that offers a variety of career opportunities.

What you will be doing in more detail:

• Accurately process applications from receipt of pack to submission to underwriting, completing information on relevant systems and completing relevant fraud prevention checks.
• Provisionally underwrite and package new applications received, providing an initial case assessment and requesting any additional information required to progress to underwriting.
• Complete security checks with applicants where required, with a focus on fraud avoidance, ensuring timely investigation, escalation and reporting, to minimise the risk to the business and the customer.
• Accurately manage the submission process, ensuring all data entry is accurately completed to ensure a smooth transition to underwriting.
• Proactively manage a pipeline of cases, ensuring that information is proactively requested from customers and third parties.
• Provide customers and other stakeholders with updates and ensure required information is requested within service levels.

Qualifications: We are looking for someone with excellent communication and administration skills along with a keen eye for detail. Candidates with the following experience will be highly regarded:

• Administrative experience (Financial Services experience highly regarded).
• Customer Service experience.
• Ability to assess and interpret information supplied e.g. bank statement.
• Experience of working in a regulated environment (not essential).
• Strong communication skills both written and verbal with the ability to prioritise and work to deadlines.

Additional Information: Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.