Mortgage Account Manager - London and South East in City of Westminster

Full-time Working Hours: Standard (09:00am-17:30pm)

Department: Intermediary Relations

Office or Field Based: Field Based

Contract type: Permanent

Benefits of working at Together:

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Company Description:

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

As a Mortgage Account Manager, you will be responsible for exceeding sales targets and new business generation KPIs to meet with business objectives by developing opportunities. You will understand different partners’ business models, driving performance and quality of business submitted by allocated intermediary packager partners. The above will be articulated in a territory plan with specific account plans for key accounts. You will be supporting the channel in developing strategies to optimise potential within the market and taking an active role in sales meetings and discussions to increase the Together reach into the market. You will also be managing existing relationships and performance using appropriate lines of communication and management information tools. You will present the Together products and services positively and professionally, both via MS Teams, email, telephone and sometimes face to face, to educate and grow our market share. Time will be split between working remotely (c.75%) and visiting packager partners in the field (c.25%). Whilst working in the field, it is anticipated that this role will require flexibility for some overnight stays. The split between remote and field time may vary according to the businesses requirements. You will expertly represent and train out the underwriting / packaging requirements of the company (both CF & PF in-line with our One Together approach) and provide competitor insight by understanding and collating relevant market intelligence and concisely feeding this back in to the business. Additionally, you will assess new partner opportunities for packaging, or where a referral to another channel in the business may be more appropriate (e.g. Banking / corporate) or facilitating introductions to existing panel packager partners.

Responsibilities:

• Identify and target new intermediary partners across defined regions and segments to drive business growth.
• Develop and execute proactive business development strategies to penetrate new markets and expand distribution.
• Generate pipeline through outbound activity, F2F meeting, networking, event and broker engagement.
• Deliver training tailored to the needs of potential partners, demonstrating the USP’s and flexibility of Together in all products.
• Manage the funding cycle from enquiry to submission whilst tracking pipeline conversion to ensure strong fundings.
• Manage, nurture and develop existing relationships to develop potential.
• Ensure territory coverage is wide and aligned to maintain and improve underserved regions, new firms and segments.
• Conduct market research to identify gaps and opportunities whilst analysing trends to anticipate demand and awareness as to where the business can gain competitive advantage.
• Feedback competitor and market intel to inform and influence products and marketing.
• Attend trade shows, expos, networking events to raise brand profile.
• Accurately log all information into CRM ensuring visibility and accountability for data.
• Maintain high quality MI and territory planning clearly demonstrating tactical activity.
• Work closely with internal teams to meet the needs of intermediaries.
• Consistently exceed new business targets (e.g. new broker registrations, training sessions etc.).
• Act as ambassador for the business ensuring the brand is presented with consistency and professionalism.
• Effective diary management to ensure all intermediaries visits are aligned to contact strategies using 100/60/40 technique and zoning.
• Ensure compliance with internal procedures and risk frameworks, acting as a first line to risk.
• Understand and demonstrate first line risk, understand the RCSA and be able to articulate these whilst promoting fraud avoidance.
• Continuously look at ways to improve account satisfaction, operational efficiency and intermediary experience.
• Maintain an accurate working knowledge of the Group’s current product criteria & underwriting procedures.
• Ensure that all non-financial objectives (SLA’S, broker accreditation) & behaviour & competency framework measures (activity, capacity etc.) are achieved.

Qualifications:

• Proven track record in business development within specialist Mortgage lending– specifically within the southern/London region.
• Ability to develop a robust contact strategy with differing accounts.
• The ability to work to targets and deadlines.
• The ability to work collaboratively, with ability to help influence change.
• Exceptional interpersonal, influencing and negotiation skills.
• Effective pipeline and diary management skills.
• Exceptional communication skills with the ability to converse with all levels of seniority.
• PC skills including Microsoft Office.
• An assertive and tactful manner.
• Strong objection handling and problem solving skills.
• Full driving license.
• Excellent time management skills and the ability to work to achieve KPIs.

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.