At a Glance
- Tasks: Lead and motivate a telesales team to smash sales targets and enhance customer experience.
- Company: Join Together, a trusted name in mortgages for over 50 years.
- Benefits: Enjoy 26 days holiday, health plans, gym access, and more perks!
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact by driving revenue and developing your leadership skills.
- Qualifications: Experience in telesales and team management is essential.
Benefits of working at Together:
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Company Description:
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
We are looking for a driven and results-oriented Telesales Team Manager to build, lead, develop, and motivate a team of telesales professionals. This role is responsible for delivering sales targets, improving team performance, and ensuring a high-quality customer experience through effective telephone-based sales operations. You will combine strong leadership skills with a hands-on approach to coaching, performance management, and sales strategy execution.
As a Telesales Team Manager, we are looking for someone to:
- Build, lead, coach, and motivate a team of telesales executives to achieve and exceed
- Monitor daily, weekly, and monthly sales KPIs and performance metrics
- Drive revenue growth by implementing effective sales strategies and campaigns
- Ensure consistent achievement of conversion rates, call volumes, and revenue targets
- Analyse data to identify trends and areas for improvement
- Ensure adherence to scripts, processes, and compliance requirements
- Monitor call quality and provide constructive feedback
- Ensure all activities comply with regulatory standards and company policies
Essential:
- Proven experience in a telesales or contact centre sales environment
- Previous experience managing or supervising a sales team
- Strong track record of achieving and exceeding sales targets
- Excellent leadership, coaching, and motivational skills
- Strong analytical and problem-solving abilities
- Effective communication and interpersonal skills
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
Telesales Team Leader - Drive Revenue & Performance in Cheadle employer: Together
Together is an exceptional employer that values its employees by offering a generous holiday allowance of 26 days, plus an additional day off for your birthday, which increases with service. The company fosters a supportive work culture that prioritises employee growth and development, making it an ideal place for those seeking meaningful and rewarding careers in the London and South East region.
