At a Glance
- Tasks: Ensure effective operational service delivery and manage major incidents within our tech function.
- Company: Join Together, the UK's largest non-bank lender with a friendly team culture.
- Benefits: Enjoy a competitive salary, performance bonuses, 26 days holiday, and health benefits.
- Other info: Diversity and inclusion are celebrated here; we welcome applicants from all backgrounds.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in service management and ITIL framework preferred; strong communication skills essential.
The predicted salary is between 37800 - 46200 £ per year.
Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.
Job Description
As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget.
Typical duties include (not limited to):
- Support the GTS Service & Operations Manager with any escalations regarding incidents, service requests or problems related to the GTS trains
- Perform Ticket triage across all GTS train queues, reporting on trends and SLA breaches and escalating to team and train Product Managers/Product Owners
- Monitor all GTS train helpdesk queues for level 2 & level 3 alerts
- Work closely with all GTS train helpdesk queue owners to ensure that knowledge transfer is provided so that ticket allocation on 1st attempt improves and ensure effective service introduction from trains into the GTS Service Desk manager and IT Service Desk.
- Work closely with all trains on release management improvements and feedback any business concern or lessons learned from incidents caused because of a release.
Qualifications
This role would suit someone who thrives in a fast-paced operational environment, enjoys owning complex incident and ticket workflows, and is confident engaging technical teams, suppliers, and business stakeholders to protect service quality and SLAs. It would particularly appeal to a detail-focused, analytically minded communicator who can balance hands-on service management and major incident coordination with governance activities such as reporting, budgeting input, invoicing support, and supplier relationship management.
Applicants with a blend of the following experience will be highly regarded:
- Experienced Service Management professional
- ITIL V3 Foundation / Intermediate qualified
- Expert knowledge of, and extensive experience of working within, an ITIL best practice aligned framework/environment
- Experience of leading the implementation of ITSM standards and processes
- Experience of driving and managing continual service improvement (CSI) plans
- Quality and compliance driven
- Demonstrable relationship management skills
- A flexible and adaptable approach to working
- Excellent written and verbal communication skills
- Excellent analysis and problem-solving skills
- Excellent customer facing skills
- Self-motivation and able to take responsibility
- Able to demonstrate initiative and a proactive approach
Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Service Delivery Manager (Cheadle) employer: Together
Together in Cheadle is an excellent employer, offering a professional and supportive environment for Conveyancing Paralegals. With a strong focus on employee growth, you will have access to training and career development opportunities, including the chance to achieve SQE qualification, alongside a comprehensive benefits package that includes generous holidays, pension, and private medical cover.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Cheadle)
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager (Cheadle) at Together!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Together or be willing to refer you for that Service Delivery Manager (Cheadle) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Together who’s on the lookout for their next Service Delivery Manager (Cheadle) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager (Cheadle) role at Together!
We think you need these skills to ace Service Delivery Manager (Cheadle)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Together. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Together
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Together. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
