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- Tasks: Manage service delivery and ensure effective operational support within our tech team.
- Company: Join a diverse and inclusive company that values your unique background.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be at the forefront of tech operations and make a real impact on service quality.
- Qualifications: Experience in service management and strong communication skills are essential.
- Other info: We celebrate diversity and support all applicants throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget.
Typical duties include (not limited to):
- Support the GTS Service & Operations Manager with any escalations regarding incidents, service requests or problems related to the GTS trains.
- Perform Ticket triage across all GTS train queues, reporting on trends and SLA breaches and escalating to team and train Product Managers/Product Owners.
- Monitor all GTS train helpdesk queues for level 2 & level 3 alerts.
- Work closely with all GTS train helpdesk queue owners to ensure that knowledge transfer is provided so that ticket allocation on 1st attempt improves and ensure effective service introduction from trains into the GTS Service Desk manager and IT Service Desk.
- Work closely with all trains on release management improvements and feedback any business concern or lessons learned from incidents caused because of a release.
This role would suit someone who thrives in a fast-paced operational environment, enjoys owning complex incident and ticket workflows, and is confident engaging technical teams, suppliers, and business stakeholders to protect service quality and SLAs. It would particularly appeal to a detail-focused, analytically minded communicator who can balance hands-on service management and major incident coordination with governance activities such as reporting, budgeting input, invoicing support, and supplier relationship management.
Applicants with a blend of the following experience will be highly regarded:
- Experienced Service Management professional.
- ITIL V3 Foundation / Intermediate qualified.
- Expert knowledge of, and extensive experience of working within, an ITIL best practice aligned framework/environment.
- Experience of leading the implementation of ITSM standards and processes.
- Experience of driving and managing continual service improvement (CSI) plans.
- Quality and compliance driven.
- Demonstrable relationship management skills.
- A flexible and adaptable approach to working.
- Excellent written and verbal communication skills.
- Excellent analysis and problem-solving skills.
- Excellent customer facing skills.
- Self-motivation and able to take responsibility.
- Able to demonstrate initiative and a proactive approach.
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
Service Delivery Manager in Cheadle employer: Together
Contact Detail:
Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Cheadle
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service delivery or tech roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and incident coordination. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've tackled complex incidents or improved service delivery in past roles. Real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager in Cheadle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience with ITIL frameworks and any relevant service management skills that align with what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate in the role.
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples of how you've tackled complex incidents or improved service delivery in your previous roles. This will show us you're ready for the fast-paced environment here.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Together
✨Know Your ITIL Inside Out
As a Service Delivery Manager, you'll need to demonstrate your understanding of ITIL principles. Brush up on your ITIL V3 Foundation and Intermediate knowledge, and be ready to discuss how you've applied these frameworks in past roles. Real-life examples will show you know your stuff!
✨Showcase Your Communication Skills
This role involves engaging with technical teams and stakeholders, so practice articulating complex ideas clearly. Prepare to discuss how you've managed relationships and communicated effectively in previous positions. A confident communicator stands out!
✨Prepare for Incident Management Scenarios
Expect questions about major incident management and ticket workflows. Think of specific incidents you've handled, how you triaged tickets, and what improvements you implemented. Being able to share your thought process will impress the interviewers.
✨Demonstrate Your Analytical Mindset
As someone who thrives in a fast-paced environment, be ready to showcase your analytical skills. Prepare to discuss how you've used data to drive service improvements or manage SLAs. Highlighting your problem-solving abilities will show you're the right fit for the role!
