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- Tasks: Support customers by taking inbound calls and making proactive outbound calls.
- Company: Join Together Money, a leading mortgage provider with over 50 years of experience.
- Benefits: Starting salary of £26,500, with OTE at £35,000, plus generous holiday and health benefits.
- Why this job: Make a real difference in customers' lives while building a rewarding career.
- Qualifications: Strong communication skills and a desire to learn about mortgage products.
- Other info: Diverse and inclusive workplace with opportunities for career progression.
The predicted salary is between 26500 - 35000 £ per year.
Salary starting at £26,500 with OTE at £35,000. Based on site in Cheadle - Monday to Friday. 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays. Free access to company holiday homes. Buy & sell holidays. Discretionary annual bonus plus an additional Shared Reward Bonus. Matched pension contribution. Health cash plan plus Private medical insurance. Life assurance and Critical illness cover. Travel season ticket loans and Ride to work scheme. Free local gym access. Local bar / restaurant discounts.
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
As a Customer Relationship Manager at Together Money, you will work as part of our fantastic Direct Sales team supporting customers. You will be taking inbound calls from potential customers, establish what the Customer requires and then make appointments for the Business Development Managers & Mortgage Advisors to support the Customers further. You will also make proactive outbound calls to existing customers who may be coming to the end of their mortgage term or looking to refinance etc with the view to getting repeat business. This role is focused on providing an exceptional customer experience and supporting the sales team to deliver against our lending goals. We want you to have a long career with us. We promote from this team and you will have the opportunity to go down multiple career avenues, one of which includes gaining qualifications in Mortgage Advice Practice (CeMAP).
As a Customer Relationship Manager, we are looking for you to:
- Make 'warm' outbound calls to existing customers to fact find about additional lending we may be able to offer them.
- Take inbound calls from new customers and make appointments with the most suitable Business Development Manager or Mortgage Advisor.
- Have an appetite to learn about Together’s products and underwriting criteria (you would be given full training) so you are able to qualify a customer's suitability for a loan with Together.
- Consistently provide a high level of service to all customers, to maximise the potential from each call and help customers achieve the best outcome.
- Ensure all policies and procedures are adhered to with all contacts so that regulatory requirements are met.
Qualifications:
- Ideally experience of generating new Sales leads and creating sales appointments.
- Strong interpersonal and communication skills.
- We can provide a career; Ideal candidates will want to progress and develop the skills that we can give you.
- Full use of Microsoft suite of products.
Please note that shifts alternate between 9am - 5:30pm and 10:30am to 7:00.
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
Customer Relationship Manager in Cheadle employer: Together
Contact Detail:
Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Cheadle
✨Tip Number 1
Get to know the company inside out! Research Together Money's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be taking inbound calls and making outbound ones, role-play with a friend or family member. This will help you feel more confident and ready to engage with potential customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Together Money family.
We think you need these skills to ace Customer Relationship Manager in Cheadle
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Relationship Manager role. Highlight any relevant experience or skills that align with what we’re looking for, especially your communication skills and customer service experience.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points are highlighted so we can quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Together and what we stand for.
How to prepare for a job interview at Together
✨Know the Company Inside Out
Before your interview, take some time to research Together Money. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Relationship Manager, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you provided excellent customer service or resolved conflicts. This will demonstrate your ability to thrive in a customer-focused role.
✨Show Your Willingness to Learn
Since the role involves understanding Together’s products and underwriting criteria, express your eagerness to learn and grow within the company. Mention any relevant training or qualifications you’re interested in, like the Mortgage Advice Practice (CeMAP), to highlight your commitment to professional development.