At a Glance
- Tasks: Support vulnerable children and young people through mentoring and relationship-building.
- Company: Join TWMAD, a team dedicated to making a difference in young lives.
- Benefits: Structured career progression, training opportunities, and ongoing support.
- Other info: Dynamic environment with a focus on personal growth and teamwork.
- Why this job: Make a real impact by providing emotional support and stability to young people.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 28000 - 30000 £ per year.
At TWMAD (Together We Make A Difference), we support vulnerable children and young people through mentoring, intervention and residential/emergency provision. We are currently developing our residential and stabilisation provision and are looking for emotionally intelligent, resilient and relationship-focused individuals to join our growing team. This role is about far more than supervision.
We are looking for people who can:
- Build trust with young people
- Remain calm during difficult moments
- Support emotional wellbeing and stability
- Maintain strong safeguarding awareness
- Communicate professionally
- Bring positive energy and consistency to young people’s lives
Our work is relationship-led, trauma-informed and built around safeguarding, accountability and emotional intelligence. Experience within residential care, mentoring, education, youth work, safeguarding or SEMH is beneficial, however attitude, professionalism and values are equally important.
Successful applicants will have access to:
- Structured career progression
- The TWMAD Academy development pathway
- Leadership opportunities
- Residential and intervention training
- Ongoing support and reflective practice
We are building more than a workforce — we are building a positive culture and a team capable of genuinely making a difference.
Location: Stoke-on-Trent & Staffordshire
Starting Pay: £13.50 per hour (Trainee pathway available)
Enhanced DBS and safer recruitment checks required.
Role Purpose: To provide safe, consistent and relationship-led support to children and young people within TWMAD’s residential and emergency provision.
Key Responsibilities:
- Build positive and trusted relationships with young people
- Support emotional regulation and wellbeing
- Promote routines, structure and positive engagement
- Maintain safeguarding awareness at all times
- Complete reports and documentation professionally
- Support behaviour management and de-escalation
- Work collaboratively with colleagues and professionals
- Maintain calm and professional conduct
- Support placement stability and emotional safety
- Follow all TWMAD policies and procedures
Essential Qualities:
- Positive and professional attitude
- Strong communication skills
- Ability to remain calm under pressure
- Emotional intelligence and self-awareness
- Safeguarding awareness
- Ability to build rapport and trust
- Reliable and accountable
- Willingness to learn and develop
Desirable Experience:
- Residential care
- Youth work
- Mentoring
- Education
- Behaviour support
- Safeguarding
- Mental health support
- Trauma-informed practice
Residential Support Worker employer: Together We Make A Difference CIC
At TWMAD, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and empowering work environment for our Residential Support Workers. Located in Stoke-on-Trent & Staffordshire, we offer structured career progression, comprehensive training through the TWMAD Academy, and a culture that values emotional intelligence and relationship-building. Join us to make a meaningful impact in the lives of vulnerable children and young people while enjoying ongoing support and leadership opportunities.
Contact Details:
Together We Make A Difference CIC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Support Worker
✨Tip Number 1
Network like a pro! Reach out to people in the field of residential support work. Attend local events or join online groups where you can connect with others who share your passion for helping vulnerable children and young people.
✨Tip Number 2
Prepare for interviews by practising common questions related to emotional intelligence and safeguarding. We recommend role-playing with a friend to build your confidence and ensure you can articulate your experiences and values effectively.
✨Tip Number 3
Showcase your personality! When you apply through our website, make sure your application reflects your positive energy and commitment to making a difference. Let your genuine passion for supporting young people shine through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great opportunity to reiterate your interest in being part of TWMAD's mission to support young people.
We think you need these skills to ace Residential Support Worker
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting vulnerable children and young people shine through. We want to see your genuine interest in making a difference, so share any relevant experiences or motivations that drive you.
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. Use a friendly tone and make sure to highlight your emotional intelligence and ability to build trust with young people.
Highlight Relevant Experience:If you've got experience in residential care, youth work, or mentoring, make sure to showcase it! Even if your background is different, focus on transferable skills that align with our values and the role's requirements.
Follow Our Application Process:We encourage you to apply through our website for a smooth application process. Make sure to double-check your application for any typos or errors before hitting send – first impressions count!
How to prepare for a job interview at Together We Make A Difference CIC
✨Know Your Stuff
Before the interview, make sure you understand TWMAD's mission and values. Familiarise yourself with their approach to supporting vulnerable children and young people. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in making a difference.
✨Show Emotional Intelligence
During the interview, be prepared to discuss how you've handled challenging situations in the past. Use specific examples that highlight your emotional intelligence and ability to remain calm under pressure. This is crucial for a role that involves supporting young people through difficult moments.
✨Communicate Clearly
Practice your communication skills before the interview. Make sure you can articulate your thoughts clearly and professionally. Remember, this role requires strong communication with both young people and colleagues, so showcasing your ability to convey ideas effectively will be key.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, team culture, or how they support staff wellbeing. This shows your enthusiasm for the role and helps you gauge if TWMAD is the right fit for you.
