At a Glance
- Tasks: Provide emotional support and practical help to individuals in distress at a busy transport hub.
- Company: Join a compassionate team dedicated to supporting mental wellbeing in the community.
- Benefits: Earn £12.76 per hour with flexible zero-hour shifts and valuable experience.
- Other info: Dynamic role with opportunities for personal growth and learning.
- Why this job: Make a real difference by helping people regain control during tough times.
- Qualifications: Experience in supporting vulnerable individuals and a minimum of GCSE in English.
The Wellbeing Platform: Support Hub at Reading Station provides a safe, calm, and welcoming space for individuals experiencing emotional or mental distress within the station environment. The Hub offers compassionate, non-clinical support, helping people to:
- Stabilise
- Regain control
- Connect with appropriate local or community-based services
This is a public-facing role, requiring:
- Professionalism
- Empathy
- Sound judgement
The role is delivered within a fast-paced environment. The service aims to relieve pressure on transport staff and emergency services by providing a responsive alternative for those in distress.
Key Responsibilities
- Provide emotional and practical support to individuals in distress referred by station staff, BTP, or self-presenting.
- Use trauma-informed and de-escalation techniques to promote calm and safety.
- Support individuals to identify needs and, where appropriate, develop short-term safety or wellbeing plans.
- Offer signposting and onward referrals to community mental health, housing, financial or social support services.
- Escalate immediately to BTP or emergency services in cases of imminent risk to self or others.
- Maintain professional boundaries and adhere to Together’s safeguarding and lone-working procedures.
Skills, Knowledge & Expertise
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience.
- Minimum of GCSE or Level II qualification in English, or equivalent.
- Basic competence in the use of email and word processing software.
- Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment.
- Able to work in partnership with service users and establish and maintain professional boundaries in working with service users.
- Able to establish and maintain a safe environment.
- Willing and able to undertake domestic tasks with, and for, service users as necessary.
- Demonstrate problem-solving skills relating to welfare benefits, education and relationships.
- Open to - and willing to participate in - formal and informal job-related learning.
- Willing and able to collaborate with colleagues and other organisations.
- Able to use email and computerised systems for service user records and reports.
- Able to travel; have access to car/public transport.
- Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice.
- Lived experience of mental distress.
- NVQ Level II in Health and Social Care, or equivalent.
Relief wellbeing worker employer: Together UK
Together UK is an exceptional employer, offering a supportive and friendly work environment where you can make a real difference in the lives of individuals with complex mental health issues. With flexible shifts and comprehensive training opportunities, employees are encouraged to grow their skills and advance their careers while working collaboratively in both residential and community settings.
StudySmarter Expert Advice🤫
We think this is how you could land Relief wellbeing worker
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Together UK, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Together UK. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Together UK's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Relief wellbeing worker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Together UK. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Together UK.
How to prepare for a job interview at Together UK
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Together UK.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Relief wellbeing worker at Together UK.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Together UK that you're ready to hit the ground running in the Relief wellbeing worker role.
