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- Tasks: Provide emotional and practical support to individuals in distress at Reading Train Station.
- Company: Join a compassionate charity dedicated to mental health and community wellbeing.
- Benefits: Part-time hours, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: GCSE or Level II qualification in English; experience with mental distress preferred.
- Other info: Work in a supportive environment that values diversity and inclusion.
The predicted salary is between 19000 - 25000 £ per year.
Department: Operations
Employment Type: Part Time
Location: Reading Community Outreach Service
Reporting To: Zahra Akhtar
Compensation: £23892.0 per annum (Basic Salary) pro rata plus £880 per annum (geographical allowance) pro rata
Description
- Provide emotional and practical support to individuals in distress referred by station staff, BTP, or those who self-present.
- Use trauma-informed and de-escalation techniques to promote safety and calm.
- Support individuals to identify their needs and, where appropriate, develop short-term wellbeing or safety plans.
- Offer signposting and onward referrals to community mental health, housing, welfare, financial or other social support services.
- Escalate immediately to BTP or emergency services in cases of imminent risk to self or others.
- Maintain professional boundaries and adhere to Together’s safeguarding and lone-working procedures.
- Carry out initial assessments for other Together services in Reading and Berkshire, ensuring accurate triage, documentation, and referrals.
Fixed Term Contract ending on the 30th of June 2026. Part-time 15 hours per week.
Key Responsibilities
- Establish and maintain relationships of trust with service users, in order to build engagement.
- Support people experiencing mental distress in an empathic, professional manner.
- Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition.
- Work alongside individuals to develop and review robust assessments, safety management plans and personalised recovery support plans.
- Contribute to the protection of individuals from the risk of abuse and self-harm.
- Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service.
- Communicate effectively with individuals from a wide variety of backgrounds including people from marginalised or minority groups.
- Share knowledge, skills and experience within the team while observing confidentiality.
- Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities.
- Record and report on activity and outcomes, sharing examples of good practice.
- Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems.
- Participate in mandatory and job-related courses, learning activities and a commitment to own continuous professional development.
- Maintain professional boundaries in all aspects of work with service users.
- Work evenings and weekends.
Skills, Knowledge & Expertise
- Minimum of GCSE or Level II qualification in English, or equivalent.
- Experience of working alongside individuals experiencing mental distress and in partnership with them.
- Able to establish and maintain a safe environment.
- Willing and able to collaborate with colleagues and other organisations.
- Basic competence in the use of email and word processing software and computerised systems for service user records and reports.
- Demonstrate problem-solving skills relating to housing, welfare benefits, education and relationships.
- Able to produce clear records and reports in English.
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience.
- Lived experience of mental distress.
- NVQ Level II in Health and Social Care, or equivalent.
Job Benefits
Download the PDF to find out more about what you can get out of working for us.
Together values and encourages diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process.
Successful candidates will require an enhanced DBS check. To find out more, visit here. Together is committed to equal opportunities and non-discriminatory practices.
Wellbeing Worker - Reading Train Station Project employer: Together UK
Contact Detail:
Together UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellbeing Worker - Reading Train Station Project
✨Tip Number 1
Network like a pro! Reach out to people in your circle or even those you don’t know yet. Attend local events or workshops related to wellbeing and mental health. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Wellbeing Worker role, be ready to share why you’re passionate about supporting individuals in distress. Keep it genuine and relatable.
✨Tip Number 3
Show up prepared for interviews! Research the Reading Train Station Project and think about how your experiences align with their mission. Bring examples of how you've used trauma-informed techniques in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Wellbeing Worker - Reading Train Station Project
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Wellbeing Worker role. We want to see how you can bring your unique background to support individuals in distress.
Showcase Your Empathy: In your written application, emphasise your ability to connect with people experiencing mental distress. Share examples of how you've supported others in the past, as this is key for us in this role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language that reflects your understanding of the role and the importance of effective communication with service users.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Together UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Wellbeing Worker and the specific needs of individuals in distress. Familiarise yourself with trauma-informed care and de-escalation techniques, as these will likely come up during your conversation.
✨Show Empathy
During the interview, demonstrate your ability to connect with people on an emotional level. Share examples from your past experiences where you've supported individuals facing mental distress, highlighting your empathetic approach and how it made a difference.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Reading Train Station Project and how it integrates with the community. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
✨Be Professional Yet Approachable
While it's important to maintain professionalism, remember that this role is about building trust with service users. Strike a balance in your tone and body language during the interview to convey that you are both competent and approachable.
