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- Tasks: Support individuals using your lived experience to empower their recovery journey.
- Company: Join a compassionate team at NIHCSS, dedicated to mental health support.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive work environment.
- Why this job: Make a real difference in people's lives by sharing your story and insights.
- Qualifications: Personal lived experience of mental health and a passion for helping others.
- Other info: Flexible part-time role with opportunities for growth and community engagement.
The predicted salary is between 23892 - 23892 ÂŁ per year.
Application Deadline: 17 April 2026
Department: Operations
Employment Type: Permanent - Part Time
Location: NIHCSS Specialist Housing Related Support
Reporting To: Claire Woodcock
Compensation: ÂŁ23,892.96 per annum pro rata
Description
Peer Support Worker – Bring Your Lived Experience to a Team That Values You
Do you have your own lived experience of mental health distress or of using mental health services? (We’re specifically looking for people with personal lived experience—this doesn’t include experiences gained only through caring for others.) If you’re someone who can connect with others who are struggling… If you can listen, empathise, and offer hope based on your own journey… Then you might be exactly who we’re looking for.
As a Peer Support Worker at NIHCSS, lived experience isn’t just welcome—it’s essential. Your voice, your story, and your insight help shape the way we support people. Co‑production is at the heart of everything we do, and your perspective can directly influence how others feel heard, understood, and empowered in their recovery.
We’re excited to welcome a new Peer Support Worker to our dedicated Intensive Team, supporting people across the community in Norwich.
In this role, you will:
- Use your personal experiences of mental distress to build genuine, human connections
- Offer emotional and practical support to people going through difficult times
- Help others recognise their strengths, build confidence, and develop skills for wellness
- Provide one‑to‑one and group support, with guidance from a Peer Support Coordinator
- Work across the county—so a driver’s licence and access to a car are essential
Your lived experience is your strength. It’s what makes this work powerful. At NIHCSS, people come first—including you. We’ll make sure you feel:
- Respected, valued, and included as a unique contributor to the team
- Supported through ongoing training, development opportunities, and supervision
- Encouraged to share your ideas and help us shape services for the future
- Part of a community that truly understands the importance of lived experience
Your insight can change someone’s life. Your story can give someone hope. And we’d love you to bring that to our team.
Key Responsibilities
- Act as a navigator supporting individuals to engage in the service, identify what they need and how they would like to progress
- Develop specialist expertise to support individuals in areas such as:
- building hope and empowerment
- developing self‑management techniques
- developing social connections
- problem‑solving and navigating / accessing services including statutory services whilst drawing on your own lived experience where appropriate
- build and sustain relationships with agencies and professionals
- promote the service
- share peer support and recovery principles and the Psychologically Informed Environment approach
- support individuals to access local services / opportunities as appropriate
Skills, Knowledge & Expertise
- Personal lived experience of mental health and/or using services
- At least one year full‑time equivalent experience of working in mental health, paid or unpaid
- Commitment to the empowerment of individuals and a belief in user involvement and promoting people’s rights
- Commitment to equal opportunities and awareness of issues surrounding BME, LGBT and other minority groups
- Actively seeks opportunities for own development and to share skills / knowledge
- Commitment to delivering outcome and recovery focussed services within a Psychologically Informed Environment framework
- Passionate about and committed to the empowerment of people who are experiencing mental distress
- Ability to use own experiences of mental distress appropriately
- Ability to establish and develop empathetic relationships based on mutual respect and trust
- Ability to support individuals to increase their self‑esteem, confidence and motivation and promote progress in their journey to recovery.
- An understanding of the principles of recovery
- An understanding of a person‑centred approach and able to work with individuals in a user led, calm confident and sensitive manner
- Ability to share personal story of recovery as and when appropriate
- A real belief that people can recover and lead their own recovery with appropriate support
- Experience of supporting others one‑to‑one in a person‑centred, confidential and empathic manner
- Understanding of issues surrounding mental health and issues likely to affect those experiencing or recovering from periods of mental illness
- Ability to respond to individuals’ needs (including those in crisis) promptly, in a flexible, consistent and appropriate way
- Ability and experience of working in an outcome focused way
- Excellent communication skills and the ability to deal tactfully and sensitively with a range of people, including being assertive when necessary
- Ability to assist people to develop recovery plans
- Knowledge and experience of supporting individuals to achieve goals relating to their mental and/or physical health
- Experience of organising and facilitating meetings and groups
- Experience of working within and supporting the development of a Psychologically Informed Environment
Job Benefits
The benefits of working for Together. Download the PDF to find out more about what you can get out of working for us.
Benefits of Working for Together About Together for Mental Wellbeing
Peer Support Worker - Intensive in Norwich employer: Together UK
Contact Detail:
Together UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Peer Support Worker - Intensive in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, attend local events, and connect with others who share your passion. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 2
Practice your pitch! Be ready to share your story and how your lived experience makes you a great fit for the Peer Support Worker role. Keep it genuine and relatable—people connect with authenticity.
✨Tip Number 3
Don’t shy away from volunteering! Gaining experience through volunteer work can boost your skills and show potential employers your commitment to the field. Plus, it’s a great way to meet like-minded folks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your interests and skills right there.
We think you need these skills to ace Peer Support Worker - Intensive in Norwich
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. Share your lived experiences honestly, as this is what makes you unique and valuable to our team.
Tailor Your Application: Make sure to customise your application for the Peer Support Worker role. Highlight relevant experiences and skills that align with the job description, showing us why you're the perfect fit.
Showcase Your Empathy: In your written application, emphasise your ability to connect with others. Use examples from your own journey to illustrate how you can support individuals in their recovery.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Together UK
✨Know Your Story
As a Peer Support Worker, your lived experience is your greatest asset. Be ready to share your personal journey and how it has shaped your understanding of mental health. This authenticity will resonate with the interviewers and demonstrate your ability to connect with others.
✨Research the Organisation
Familiarise yourself with NIHCSS and their approach to peer support. Understanding their values and mission will help you align your answers with what they’re looking for. It shows that you’re genuinely interested in being part of their team.
✨Practice Empathy
During the interview, showcase your ability to empathise with others. Use examples from your experience where you’ve supported someone through a tough time. This will highlight your skills in building genuine connections, which is crucial for this role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their training programmes or how they support staff development. It shows you’re proactive and invested in your potential role within the team.