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- Tasks: Lead operations and ensure exceptional service at our stunning semi-rural site.
- Company: Join a premium self-catering lodge company with a focus on guest satisfaction.
- Benefits: Enjoy a competitive salary, company pension, life insurance, and referral programme.
- Why this job: Make a real impact in a beautiful location while leading a passionate team.
- Qualifications: Minimum 4 years as a General Manager in a premium establishment required.
- Other info: Full-time, permanent role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This is a challenging hands-on role for a commercially minded General Manager who is looking for an interesting and active role where they can take full responsibility for operations on a semi-rural site. With exceptional communication skills, the General Manager will be able to successfully lead the team to deliver exceptional service and standards to our guests and private homeowners.
In addition, the General Manager will use their communication skills to build strong relations within the local community and local businesses in the area. We operate eighteen glass-fronted, premium self-catering Scandinavian lodges nestled into a hillside and take immense pride in offering our guests exceptional standards and a real home from home experience. Set in fifty-five acres of pristine countryside in Swaledale, it is a stunning location with exceptional views. It is rurally located but only a scenic, 20-minute walk from the charming market town of Richmond, perfect for a relaxing break or weekend getaway in the Dales.
The General Manager has commercial accountability for budgeting and fiscal management, planning, organising, and directing all operations and housekeeping. All the lodges on site are under private ownership with the owners having exclusive, long-term contracts in place for Together Travel Co to cover all aspects of sales, marketing and operations. The role will therefore include regular liaison and collaboration with owners to ensure their property is professionally managed and a successful rental business.
The GM role will require an individual who is resilient and can manage all aspects of the site, including overseeing H&S compliance. This role would suit an individual who enjoys taking full autonomy for decision making, whilst maintaining company brand standards and running a profitable business.
Service and Standards- To lead from the front and contribute to site success through good commerciality and a proactive approach.
- To ensure all accommodation is maintained to an excellent condition and that housekeeping standards are always exemplary.
- To ensure all guests receive a meet and greet in line with brand standards.
- To ensure all team members can provide detailed knowledge of the local area passing this onto the Reservations/Concierge team and guests/visitors alike.
- To adopt PPM (Planned, Preventative Maintenance) techniques to preserve the longevity of the Together Travel product quality and associated guest experience.
- To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc.
- To control and monitor payroll costs.
- To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card.
- Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey.
- To be a brand ambassador, promoting all Together Travel locations and services to guests and colleagues alike.
- To create and conduct local marketing initiatives, effectively maintaining any assigned budgets while increasing the Together Travel profile.
- To maintain good and clear communication between the site and Head Office.
- To assist Senior Management to increase the efficiency and profitability of the business.
- To fulfil any reasonable request from Senior Management.
- To be key in driving an effective business relationship with key personnel.
- To interview and recruit core team of staff and ensure they are being deployed in a productive manner.
- To interview, recruit and train seasonal staff according to requirement and commercial feasibility.
- Ensure the team understand high end service expectations and constantly drive world class service.
- Lead, inspire and champion your team and their talents to all in the business, encouraging ongoing development and progression.
- Ensure all employees follow the company guidelines.
- To conduct internal investigations and disciplinaries when appropriate following processes outlined in the team policies.
Are you a strong operator with a minimum of 4 years’ experience in a premium establishment as General Manager? Are you a motivational, strong leader who can develop high performing teams? Do you have excellent experience in operations management and a guest focused approach with strong financial and commercial understanding? Do you take pride in ensuring fantastic guest satisfaction? Do you love to work in a team to build strong working relationships with your colleagues, guests, and external businesses? Can you find solutions and think on your feet? If so, this role could be perfect for you, and we would love to hear from you.
Job Types: Full-time, Permanent
Company pension, Life insurance, Referral programme
Schedule: Monday to Friday, Weekend availability
Ability to Commute: North Yorkshire, DL10 4SG: reliably commute or plan to relocate before starting work (required)
General Manager in North Yorks in Richmond employer: Together Travel Co.
Contact Detail:
Together Travel Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in North Yorks in Richmond
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've created amazing guest experiences in the past.
✨Tip Number 3
Research the company! Before any meeting, dive deep into Together Travel Co’s values and mission. This will help you tailor your conversation and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace General Manager in North Yorks in Richmond
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about leading a team and providing exceptional service in a stunning location like Swaledale.
Tailor Your Experience: Make sure to highlight your relevant experience in operations management and team leadership. We’re looking for someone who can demonstrate their commercial mindset and guest-focused approach, so be specific about your achievements!
Communicate Clearly: Exceptional communication skills are key for this role. Use clear and concise language in your application to show us that you can effectively convey ideas and build relationships with both guests and local businesses.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Together Travel Co.
✨Know the Site Inside Out
Before your interview, take some time to research the location and its offerings. Familiarise yourself with the Scandinavian lodges, the local community, and the unique features of the site. This will not only show your genuine interest but also help you discuss how you can enhance guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated staff or improved service standards. Highlight your ability to inspire and develop high-performing teams, as this is crucial for the General Manager role.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with budgeting and fiscal management. Bring examples of how you've managed costs effectively while maintaining high service standards. This will reassure them that you can handle the commercial responsibilities of the role.
✨Engage with Local Community Insights
Since building relationships within the local community is key, think about how you can contribute to local marketing initiatives. Prepare ideas on how to promote the site and engage with local businesses, showcasing your proactive approach to community involvement.