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- Tasks: Lead operations and ensure exceptional service at a stunning semi-rural site.
- Company: Join a premium self-catering lodge company with a focus on guest satisfaction.
- Benefits: Competitive salary, career growth, and the chance to work in beautiful countryside.
- Why this job: Make a real impact by leading a dedicated team in a picturesque location.
- Qualifications: 4+ years in management, strong leadership, and a passion for guest experience.
- Other info: Enjoy a dynamic role with autonomy and community engagement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This is a challenging hands-on role for a commercially minded General Manager who is looking for an interesting and active role where they can take full responsibility for operations on a semi-rural site. With exceptional communication skills, the General Manager will be able to successfully lead the team to deliver exceptional service and standards to our guests and private homeowners.
We operate eighteen glass-fronted, premium self-catering Scandinavian lodges nestled into a hillside and take immense pride in offering our guests exceptional standards and a real home from home experience. Set in fifty-five acres of pristine countryside in Swaledale, it is a stunning location with exceptional views. It is rurally located but only a scenic, 20-minute walk from the charming market town of Richmond, perfect for a relaxing break or weekend getaway in the Dales.
The General Manager has commercial accountability for budgeting and fiscal management, planning, organising, and directing all operations and housekeeping. All the lodges on site are under private ownership with the owners having exclusive, long-term contracts in place for Together Travel Co to cover all aspects of sales, marketing, and operations. The role will therefore include regular liaison and collaboration with owners to ensure their property is professionally managed and a successful rental business.
The GM role will require an individual who is resilient and can manage all aspects of the site, including overseeing H&S compliance. This role would suit an individual who enjoys taking full autonomy for decision-making whilst maintaining company brand standards and running a profitable business.
Service and Standards- To lead from the front and contribute to site success through good commerciality and a proactive approach.
- To ensure all accommodation is maintained to an excellent condition and that housekeeping standards are always exemplary.
- To ensure all guests receive a meet and greet in line with brand standards.
- To ensure all team members can provide detailed knowledge of the local area passing this onto the Reservations/Concierge team and guests/visitors alike.
- To adopt PPM (Planned, Preventative Maintenance) techniques to preserve the longevity of the Together Travel product quality and associated guest experience.
- To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc.
- To control and monitor payroll costs.
- To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card.
- Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey.
- To be a brand ambassador, promoting all Together Travel locations and services to guests and colleagues alike.
- To create and conduct local marketing initiatives, effectively maintaining any assigned budgets while increasing the Together Travel profile.
- To maintain good and clear communication between the site and Head Office.
- To assist Senior Management to increase the efficiency and profitability of the business.
- To fulfil any reasonable request from Senior Management.
- To be key in driving an effective business relationship with key personnel.
- To interview and recruit core team of staff and ensure they are being deployed in a productive manner.
- To interview, recruit and train seasonal staff according to requirement and commercial feasibility.
- Ensure the team understand high-end service expectations and constantly drive world-class service.
- Lead, inspire and champion your team and their talents to all in the business, encouraging ongoing development and progression.
- Ensure all employees follow the company guidelines.
- To conduct internal investigations and disciplinaries when appropriate following processes outlined in the team policies.
Are you a strong operator with a minimum of 4 years’ experience in a premium establishment as General Manager? Are you a motivational, strong leader who can develop high performing teams? Do you have excellent experience in operations management and a guest focused approach with strong financial and commercial understanding? Do you take pride in ensuring fantastic guest satisfaction? Do you love to work in a team to build strong working relationships with your colleagues, guests, and external businesses? Can you find solutions and think on your feet?
If so, this role could be perfect for you, and we would love to hear from you. Let us get together!
General Manager in London employer: Together Travel Co.
Contact Detail:
Together Travel Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion shine through. Share your experiences and how they relate to the role of General Manager. Remember, they’re looking for someone who fits the company culture as much as the job description.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like Together Travel Co. Express your interest and ask if they have any upcoming opportunities. A little initiative can go a long way!
✨Tip Number 4
Utilise our website! We’ve got loads of resources to help you prepare for interviews and ace those tough questions. Plus, applying through our site gives you a better chance of standing out. Let’s get you that General Manager role!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and providing exceptional service in a stunning location.
Tailor Your Experience: Make sure to highlight your relevant experience in operations management and guest satisfaction. We’re looking for someone who can demonstrate their commercial mindset and leadership skills, so be specific about your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the General Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Together Travel Co.
How to prepare for a job interview at Together Travel Co.
✨Know the Business Inside Out
Before your interview, make sure you thoroughly research the company and its operations. Understand their values, the services they offer, and the unique aspects of the lodges. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your leadership abilities. Discuss how you've successfully managed teams, improved service standards, or handled challenging situations. This is crucial for a General Manager role, so be ready to demonstrate your capability to inspire and lead.
✨Communicate Your Vision
Think about how you would enhance guest experiences and operational efficiency at the site. Be prepared to share your ideas during the interview. This shows that you’re proactive and have a clear vision for the role, which is essential for a General Manager.
✨Build Rapport with the Interviewers
During the interview, focus on building a connection with your interviewers. Use your exceptional communication skills to engage them in conversation. Ask insightful questions about the company culture and team dynamics, which will demonstrate your interest in fostering strong relationships within the business.