General Manager

This is a challenging hands-on role for a commercially minded General Manager who is looking for an interesting and active role where they can take full responsibility for operations on a semi-rural site. With exceptional communication skills, the General Manager will be able to successfully lead the team to deliver exceptional service and standards to our guests and private homeowners.

In addition, the General Manager will use their communication skills to build strong relations within the local community and local businesses in the area. We operate eighteen glass-fronted, premium self-catering Scandinavian lodges nestled into a hillside and take immense pride in offering our guests exceptional standards and a real home from home experience. Set in fifty-five acres of pristine countryside in Swaledale, it is a stunning location with exceptional views. It is rurally located but only a scenic, 20-minute walk from the charming market town of Richmond, perfect for a relaxing break or weekend getaway in the Dales.

The General Manager has commercial accountability for budgeting and fiscal management, planning, organising, and directing all operations and housekeeping. All the lodges on site are under private ownership with the owners having exclusive, long-term contracts in place for Together Travel Co to cover all aspects of sales, marketing, and operations. The role will therefore include regular liaison and collaboration with owners to ensure their property is professionally managed and a successful rental business.

The GM role will require an individual who is resilient and can manage all aspects of the site, including overseeing H&S compliance. This role would suit an individual who enjoys taking full autonomy for decision-making whilst maintaining company brand standards and running a profitable business.

• To lead from the front and contribute to site success through good commerciality and a proactive approach.
• To ensure all accommodation is maintained to an excellent condition and that housekeeping standards are always exemplary.
• To ensure all guests receive a meet and greet in line with brand standards.
• To ensure all team members can provide detailed knowledge of the local area passing this onto the Reservations/Concierge team and guests/visitors alike.
• To adopt PPM (Planned, Preventative Maintenance) techniques to preserve the longevity of the Together Travel product quality and associated guest experience.
• To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc.
• To control and monitor payroll costs.
• To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card.
• Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey.

• To be a brand ambassador, promoting all Together Travel locations and services to guests and colleagues alike.
• To create and conduct local marketing initiatives, effectively maintaining any assigned budgets while increasing the Together Travel profile.
• To maintain good and clear communication between the site and Head Office.
• To assist Senior Management to increase the efficiency and profitability of the business.
• To fulfil any reasonable request from Senior Management.

• To be key in driving an effective business relationship with key personnel.
• To interview and recruit core team of staff and ensure they are being deployed in a productive manner.
• To interview, recruit and train seasonal staff according to requirement and commercial feasibility.
• Ensure the team understand high-end service expectations and constantly drive world-class service.
• Lead, inspire and champion your team and their talents to all in the business, encouraging ongoing development and progression.
• Ensure all employees follow the company guidelines.
• To conduct internal investigations and disciplinaries when appropriate following processes outlined in the team policies.

Are you a strong operator with a minimum of 4 years’ experience in a premium establishment as General Manager? Are you a motivational, strong leader who can develop high performing teams? Do you have excellent experience in operations management and a guest focused approach with strong financial and commercial understanding? Do you take pride in ensuring fantastic guest satisfaction? Do you love to work in a team to build strong working relationships with your colleagues, guests, and external businesses? Can you find solutions and think on your feet? If so, this role could be perfect for you, and we would love to hear from you. Let us get together!