Hospitality Operations Lead - Guest Experience in London
Hospitality Operations Lead - Guest Experience

Hospitality Operations Lead - Guest Experience in London

London Full-Time 24000 - 28000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead daily operations and enhance guest experiences at a unique venue.
  • Company: A top hospitality operator known for its supportive team culture.
  • Benefits: Competitive salary of £26,000 and opportunities for team growth.
  • Why this job: Join a dynamic team and make a real difference in guest satisfaction.
  • Qualifications: Experience in hospitality management and strong leadership skills.
  • Other info: Work in a beautiful location on the Isle of Lewis.

The predicted salary is between 24000 - 28000 £ per year.

A leading hospitality operator is seeking a Duty Manager to oversee daily operations at a distinctive venue on the Isle of Lewis. The ideal candidate will have operational management experience in the hospitality industry, with a focus on guest experience and team leadership.

Responsibilities include:

  • Supporting guest services
  • Coordinating events
  • Ensuring high service standards

This full-time position offers a salary of £26,000 and the chance to work in a supportive environment that values team growth.

Hospitality Operations Lead - Guest Experience in London employer: Together Travel Co at Lews Castle

As a leading hospitality operator, we pride ourselves on fostering a supportive work culture that prioritises team growth and exceptional guest experiences. Located on the picturesque Isle of Lewis, our venue offers unique opportunities for professional development in a vibrant environment, where every team member is valued and encouraged to excel in their roles.
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Contact Detail:

Together Travel Co at Lews Castle Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Hospitality Operations Lead - Guest Experience in London

✨Tip Number 1

Network like a pro! Reach out to folks in the hospitality industry, especially those who work at venues similar to where you want to be. A friendly chat can lead to insider info about job openings or even a referral.

✨Tip Number 2

Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your operational management skills and how you've made a difference in previous roles.

✨Tip Number 3

Be proactive! If you see a venue you love, don’t wait for them to post a job. Reach out directly and express your interest. Sometimes, the best opportunities come from a simple email or call.

✨Tip Number 4

Apply through our website! We’ve got loads of great positions listed, and applying directly can give you a leg up. Plus, it shows you’re serious about joining our team and making a positive impact on guest experiences.

We think you need these skills to ace Hospitality Operations Lead - Guest Experience in London

Operational Management
Guest Experience Focus
Team Leadership
Event Coordination
Service Standards Management
Communication Skills
Problem-Solving Skills
Customer Service Skills
Time Management
Adaptability
Attention to Detail

Some tips for your application 🫡

Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond for guests, as this will resonate with us and highlight your commitment to guest experience.

Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the role of Hospitality Operations Lead. Highlight relevant operational management experience and any leadership roles you've held, so we can see how you fit into our team.

Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to read and understand your qualifications and experiences.

Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and you’ll have access to all the latest updates about the position and our company.

How to prepare for a job interview at Together Travel Co at Lews Castle

✨Know Your Venue

Before the interview, do some research on the venue and its unique offerings. Understanding the specific guest experience they aim to provide will help you tailor your answers and show genuine interest in the role.

✨Highlight Your Leadership Skills

As a Duty Manager, team leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. This will demonstrate your capability to manage operations effectively.

✨Showcase Your Guest-Centric Approach

Be ready to discuss how you prioritise guest experience in your work. Share specific instances where you went above and beyond for guests, as this aligns perfectly with the role's focus on enhancing guest satisfaction.

✨Prepare Questions

Interviews are a two-way street! Prepare thoughtful questions about the venue's operations, team culture, and future goals. This not only shows your enthusiasm but also helps you assess if the environment is right for you.

Hospitality Operations Lead - Guest Experience in London
Together Travel Co at Lews Castle
Location: London

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