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For Companies At a Glance
- Tasks: Lead daily operations and ensure exceptional guest experiences at Lews Castle.
- Company: Join Together Travel Co, a leading hospitality operator in a stunning location.
- Benefits: Enjoy a competitive salary, permanent role, and opportunities for growth.
- Why this job: Be part of a unique venue and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality management and a passion for guest service.
- Other info: Dynamic work environment with varied responsibilities and supportive team culture.
The predicted salary is between 26000 - 36400 £ per year.
Together Travel Co is recruiting a Duty Manager to support day to day operations at Lews Castle on the Isle of Lewis. This role suits an experienced hospitality professional who enjoys leading teams, maintaining high standards, and delivering a strong guest experience in a unique setting.
The role
- Support daily operations across guest services, The Storehouse, housekeeping, and events.
- Act as a visible, hands on presence during service, ensuring smooth delivery across departments.
- Support and lead team members on shift, setting clear standards and addressing issues calmly and professionally.
- Help coordinate events and food and beverage activity as required.
- Ensure high standards of presentation, service, and guest care are maintained at all times.
- Contribute to the efficient running of the venue, balancing guest experience with commercial awareness.
Working pattern
The role is full time and permanent. Working hours will reflect the operational needs of a busy hospitality venue, including weekends and events. The role is based on site at Lews Castle on the Isle of Lewis.
What we are looking for
- Experience in an operational hospitality management or supervisory role.
- A guest focused approach with strong attention to detail.
- Confidence leading teams and supporting staff during service.
- Good organisational skills and the ability to prioritise in a busy environment.
- Commercial awareness and a practical approach to problem solving.
What is on offer
- Salary of £26,000 per year.
- Permanant employment with an established hospitality and travel operator.
- A varied role across hospitality, retail, housekeeping and events.
- The opportunity to work in one of the Hebrides’ most distinctive venues.
- Supportive team environment with room to grow.
How to apply
Apply through Highland Jobs. Your application goes directly to the employer. No agencies. No nonsense.
Duty Manager employer: Together Travel Co at Lews Castle
Contact Detail:
Together Travel Co at Lews Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Research Together Travel Co and Lews Castle. Understanding their values and what they stand for will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge in your application process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've led teams or solved problems in a busy environment. This will showcase your skills and confidence during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen directly by the hiring team. Plus, it shows you’re proactive and serious about landing the Duty Manager role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your guest-focused approach and how you've maintained high standards in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the key skills mentioned in the job description. Highlight your experience in operational management and leading teams, as this will show us you're a perfect fit for the Duty Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to apply through Highland Jobs as instructed! This ensures your application goes directly to us without any hassle. We’re excited to see what you bring to the table!
How to prepare for a job interview at Together Travel Co at Lews Castle
✨Know the Venue Inside Out
Before your interview, take some time to research Lews Castle and its operations. Familiarise yourself with their services, events, and guest experience standards. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading teams, so be prepared to share specific examples of how you've successfully managed staff in previous roles. Highlight situations where you resolved conflicts or improved team performance to demonstrate your leadership capabilities.
✨Emphasise Guest Experience
Since the role focuses on delivering a strong guest experience, think of instances where you went above and beyond for customers. Be ready to discuss how you maintain high standards and ensure guest satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Practice responding to hypothetical situations related to hospitality management, such as handling a busy service or addressing a guest complaint, to showcase your practical approach.
