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- Tasks: Set up IT equipment and support Service Desk tickets during a busy transition period.
- Company: Join Together Money, a leading mortgage provider with over 50 years of experience.
- Benefits: Competitive day rate, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of an exciting office expansion and make a real impact on tech support.
- Qualifications: Experience in Desktop Support and knowledge of ITIL processes required.
- Other info: Diverse and inclusive workplace committed to supporting all employees.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
Day Rate Contractor Role. Predominantly office hours, but may include evening and weekend work as required. Role based 5 days from our offices in Cheadle (SK83GW). Focus on desk move and setup. 6 month contract.
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 800 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.
Job Description
Over the coming months, Together Money will go through a time of considerable change and growth as we increase our head count, deliver new tech platforms and even expand the size of our offices through an ambitious building programme which will ensure that our offices remain world class into the future.
Our fantastic Service Desk team work tirelessly to ensure that our tech and work stations are working perfectly. However, we need contractor support to increase the team’s capability during this particularly busy time. In particular, you will be involved in:
- New office set up – installation of IT equipment for new office spaces including full desk set ups.
- Support on triage and resolution of Service Desk tickets.
Because the need is so focused on hardware, you will be based on-site here in Cheadle, South Manchester (SK8 3GW). Therefore, we cannot accept applications from candidates who live outside of the commutable area. This role may include evening and weekend work as required.
Qualifications
- Proven experience in a Desktop Support / 2nd line role.
- Experience of working in an ITIL aligned environment.
- Established track record of providing advanced technical support and configuration of desktop software and all laptop/mobile/peripheral hardware including resolving connectivity issues.
- Proven ability to create clear and comprehensive testing and technical documentation.
- Working knowledge of common server-side technologies such as Windows Server 2022, Active Directory etc.
- Microsoft Windows 11, knowledge of Microsoft remote products VPN, Remote desktop services.
- Experience of working in a highly regulated environment, ideally the Financial Services industry.
- Microsoft Windows 10/11 or Windows server accreditation.
- ITIL V4 foundation certification.
- MS Azure Fundamentals (AZ-900).
- Software distribution platform experience – MECM.
- Virtualization – Management and Maintenance of VMware – creating and maintaining templates and virtual machines.
- Strong knowledge of Microsoft Intune and Autopilot (DAAS/MDL).
- Microsoft 365.
- Understanding of role-based access control (RBAC).
- Understanding of Back-up technologies (Evault/Rubrik), carry out file restores.
- Supporting Apple Mac devices (Laptops, Time capsule – backups).
- Experienced in using encryption software (Sophos Central/File Vault – Mac).
- Understanding of Apple iOS to support company devices.
- Understanding and utilisation of PowerShell.
Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
Locations
Service Desk Engineer employer: Together - loans, mortgages & finance
Contact Detail:
Together - loans, mortgages & finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Get to know the company! Research Together Money and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. A friendly chat can sometimes lead to insider info about the role or even a referral!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to desktop support and ITIL processes. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with desktop support, ITIL environments, and any relevant technical skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Together. Share specific examples of your past experiences that relate to the responsibilities mentioned in the job description.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills clearly. Mention your experience with Microsoft Windows, server technologies, and any other relevant tools or software. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Together - loans, mortgages & finance
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop support and the specific technologies mentioned in the job description. Familiarise yourself with Windows Server 2022, Microsoft Intune, and any other tools listed. Being able to discuss these confidently will show that you're ready for the role.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've triaged and resolved service desk tickets in the past. Think of specific scenarios where you tackled hardware issues or provided advanced technical support. This will highlight your hands-on experience and problem-solving abilities.
✨Show Your Team Spirit
Since you'll be joining a busy service desk team, it's important to convey your ability to work collaboratively. Be ready to discuss how you've contributed to team success in previous roles and how you can support your colleagues during peak times.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, upcoming projects, or the new tech platforms being implemented. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
