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- Tasks: Set up IT equipment and resolve Service Desk tickets in a dynamic office environment.
- Company: Join a diverse team in a leading financial services company.
- Benefits: Competitive pay, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by supporting cutting-edge technology in a collaborative setting.
- Qualifications: Experience in desktop support and knowledge of ITIL practices required.
- Other info: 6-month contract with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
- Day Rate Contractor Role
- Predominantly Office hours, but may include evening and weekend work as required
- Role based 5 days from our offices in Cheadle (SK83GW)
- Focus on desk move and setup.
- 6 month Contract
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 800 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.
Job Description
Over the coming months, Together Money will go through a time of considerable change and growth as we increase our head count, deliver a new tech platforms and even expand the size of our offices through an ambitious building programme which will ensure that our offices remain world class into the future.
Our Fantastic Service Desk Team Work Tirelessly To Ensure That Our Tech And Work Stations Are Working Perfectly. However, We Need Contractor Support To Increase The Team\’s Capability During This Particularly Busy Time. In Particular, You Will Be Involved In
- New office set up – installation of IT equipment for new office spaces including full desk set ups
- Support on triage and resolution of Service Desk tickets.
Because the need is so focused on hardware. you will be based on-site here in Cheadle, South Manchester (SK8 3GW) Therefore, we cannot accept applications from candidates who live outside of the commutable area.
This role may include evening and weekend work as required.
Qualifications
- Proven experience in a Desktop Support / 2nd line Role
- Experience of working in an ITIL aligned environment
- Established track record of providing advanced technical support and configuration of desktop software and all laptop/mobile/peripheral hardware including resolving connectivity issues
- Proven ability to create clear and comprehensive testing and technical documentation
- Working knowledge of common server-side technologies such a Windows Server 2022, Active Directory etc
- Microsoft Windows 11, Knowledge of Microsoft remote products VPN, Remote desktop services.
- Experience of working in a highly regulated environment, ideally the Financial Services industry
- Microsoft Windows 10/11 or Windows server accreditation
- ITIL V4 foundation certification
- MS Azure Fundamentals (AZ-900)
- Software distribution platform experience – MECM
- Virtualization – Management and Maintenance of VMware – creating and maintaining templates and virtual machines.
- Strong Knowledge of Microsoft Intune and Autopilot (DAAS/MDL)
- Microsoft 365
- Understanding of role-based access control (RBAC)
- Understanding of Back-up technologies (Evault/Rubrik), carry out file restores
- Supporting Apple Mac Devices (Laptops, Time capsule – backups).
- Experienced in using Encryption software (Sophos Central/File Vault – Mac)
- Understanding of Apple iOS to support company devices
- Understanding and utilisation of PowerShell
Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you\’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Click here for more information on our Recruitment Process
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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Service Desk Engineer employer: Together - loans, mortgages & finance
Contact Detail:
Together - loans, mortgages & finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in the Financial Services sector. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Intune or VMware, make sure to highlight that in conversations. We love seeing candidates who can talk confidently about their technical expertise.
✨Tip Number 3
Prepare for the interview by brushing up on ITIL principles and common server-side technologies. We want to see that you’re not just a tech whiz but also understand the processes behind it all.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always keen to meet passionate candidates who are ready to dive into the role.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Desktop Support and ITIL environments. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Engineer role. Share specific examples of your past experiences that relate to the job description.
Show Off Your Technical Skills: When filling out your application, be sure to mention your knowledge of Microsoft products, server-side technologies, and any relevant certifications. We love seeing candidates who are well-versed in the tools we use!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Together - loans, mortgages & finance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 10/11, Active Directory, and any other technologies mentioned in the job description. Be ready to discuss your hands-on experience with these systems, as well as how you've resolved issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've triaged and resolved Service Desk tickets in previous roles. Think about specific challenges you faced and how you overcame them, especially in a regulated environment like Financial Services.
✨Documentation is Key
Since creating clear technical documentation is part of the role, be prepared to talk about your experience in this area. Bring along samples if possible, or be ready to explain your process for documenting technical issues and solutions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your knowledge of ITIL practices and your ability to support various devices, including Apple products. Practise articulating your thought process and decision-making in these situations.
