At a Glance
- Tasks: Help customers in financial difficulties by managing accounts and providing tailored support.
- Company: Join Together, a trusted mortgage lender with over 50 years of experience and a £7 billion loan book.
- Benefits: Enjoy a diverse workplace that values inclusion and offers flexible working options.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact by improving customer experiences and supporting those in need.
- Qualifications: Experience in Collections and Recoveries is essential; problem-solving skills are a must.
The predicted salary is between 36000 - 60000 € per year.
Benefits
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
Job Description
As a Relationship Manager, you will be part of our Collections, Recoveries and Customer Support team. Your aim will be to understand a customer’s circumstances and offer the appropriate sustainable support for customers in financial difficulties or who are experiencing in-life vulnerabilities. You will be responsible for assessing and agreeing the recoveries approach on escalated accounts; working closely with the customer and third parties. You'll manage a portfolio of accounts, completing full account reviews to ensure full knowledge of the customer, their situation and the security in order to identify the right course of action mitigating risk and financial loss.
Responsibilities
- Manage a portfolio of accounts in arrears; working with customers and third parties to reach an appropriate outcome
- Complete reviews on escalated accounts to assess the situation and identify actions / next stepsWork with third parties to ensure accounts under receivership and/or litigation are being managed appropriately
- Utilise effective questioning techniques to understand the customer circumstances, to identify the right approach for managing the account
- Deliver good customer outcomes, balancing customer and commercial requirements
- Identify and manage vulnerable customers to ensure the most appropriate support is provided
- Improve the customer experience by challenging existing processes and practices and recommending change where appropriate
Qualifications
- Experience of working in a Collections and Recoveries environment
- Ability to demonstrate end to end case management
- Able to problem solve and make decisions balancing customer and commercial considerations
- Able to have difficult conversations and objection handle
- Able to take a flexible approach; providing creative solutions and adapt to change
- An excellent understanding of what a good customer outcome looks like
Additional Information
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Relationship Manager in Cheadle employer: Together - Loans, Mortgages & Finance
At Together, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. Our team in Cheadle, Cheshire, benefits from a collaborative environment where employees are empowered to make meaningful contributions while helping customers navigate financial challenges. With a commitment to employee development and a focus on delivering positive customer outcomes, Together is the ideal place for those seeking a rewarding career in the financial services sector.
Contact Detail:
Together - Loans, Mortgages & Finance Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager in Cheadle
✨Tip Number 1
Familiarise yourself with the collections and recoveries process. Understanding the nuances of how to manage accounts in arrears will give you a significant edge during interviews, as you'll be able to discuss relevant strategies and approaches confidently.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you become more comfortable discussing sensitive financial situations, which is crucial for a Relationship Manager.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to articulate how your personal values align with theirs will demonstrate your commitment to delivering good customer outcomes, which is a key aspect of the role.
✨Tip Number 4
Network with professionals in the collections and recoveries field. Engaging with industry groups or forums can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Relationship Manager in Cheadle
Some tips for your application 🫡
Understand the Role:Read the job description carefully to grasp the key responsibilities and qualifications required for the Relationship Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Relevant Experience:In your CV and cover letter, emphasise your experience in collections and recoveries. Provide specific examples of how you've managed accounts, resolved customer issues, and delivered positive outcomes in similar roles.
Demonstrate Problem-Solving Skills:Highlight your ability to problem-solve and make decisions under pressure. Use examples from your past work where you successfully navigated difficult conversations or adapted to changing circumstances.
Personalise Your Application:Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the company’s mission and values, particularly their commitment to diversity and inclusion.
How to prepare for a job interview at Together - Loans, Mortgages & Finance
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Relationship Manager. Familiarise yourself with the key tasks such as managing accounts in arrears and working with vulnerable customers. This will help you demonstrate your knowledge and suitability for the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples from your past experience where you've successfully navigated difficult conversations or resolved complex issues. Highlight how you balanced customer needs with commercial considerations, as this is crucial for the position.
✨Demonstrate Empathy and Understanding
As a Relationship Manager, you'll be dealing with customers in financial difficulties. During the interview, convey your ability to empathise with customers and provide appropriate support. Share any relevant experiences that showcase your understanding of customer vulnerabilities.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your genuine interest in the company and the role. Ask about their approach to customer service, how they handle challenging situations, or what success looks like for a Relationship Manager at their company.
