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- Tasks: Provide technical support to colleagues and resolve IT incidents daily.
- Company: Join a leading mortgage provider with over 50 years of experience in helping customers.
- Benefits: Enjoy a competitive salary, annual bonus, and a vibrant office environment.
- Other info: Diversity is valued; apply even if you don't meet all qualifications.
- Why this job: Be part of a dynamic tech team making a real impact in the financial services industry.
- Qualifications: Experience in Desktop Support, ITIL knowledge, and familiarity with Microsoft technologies required.
The predicted salary is between 24000 - 32000 £ per year.
Overview
As one of our Desktop Support Engineers, you will have responsibility for providing technical support to internal Colleagues. Working within a vibrant Tech business, you will be resolving IT related incidents, requests and queries on a day to day basis. Typically, you will be responsible for the resolution of incidents and service requests, and when required, lead (or participate in) projects associated with enhancing service provision or introducing new or upgraded technology. You will also be responsible for problem analysis and investigation whilst working within an ITIL aligned delivery framework.
Responsibilities
- Providing IT support for all Colleagues via phone, email, remote capability or face-to-face, undertaking in-depth diagnosis, escalating to the relevant trains where applicable
- Technical escalation point, pro-actively supporting and mentoring colleagues
- Participating in deployment and implementation of IT projects
- Management of Service Desk processes such as leavers, new starters and movers and the associated role based access
- Understanding the Change Control Process, raising relevant change controls where necessary to support changes into production environments
- Accountable for managing the support queue
- Ensuring accurate records are kept on actions taken within the ticket management system
- Ensuring asset & licence details are correctly managed
Qualifications
- Proven experience in a Desktop Support / 2nd line Role
- Experience of working in an ITIL aligned environment
- Established track record of providing advanced technical support and configuration of desktop software and all laptop/mobile/peripheral hardware including resolving connectivity issues
- Proven ability to create clear and comprehensive testing and technical documentation
- Working knowledge of common server-side technologies such a Windows Server 2022, Active Directory etc
- Microsoft Windows 11, Knowledge of Microsoft remote products VPN, Remote desktop services.
- Experience of working in a highly regulated environment, ideally the Financial Services industry
- Microsoft Windows 10/11 or Windows server accreditation
- ITIL V4 foundation certification
- MS Azure Fundamentals (AZ-900)
- Software distribution platform experience – MECM
- Virtualization – Management and Maintenance of VMware – creating and maintaining templates and virtual machines.
- Strong Knowledge of Microsoft Intune and Autopilot (DAAS/MDL)
- Microsoft 365
- Understanding of role-based access control (RBAC)
- Understanding of Back-up technologies (Evault/Rubrik), carry out file restores
- Supporting Apple Mac Devices (Laptops, Time capsule – backups).
- Experienced in using Encryption software (Sophos Central/File Vault – Mac)
- Understanding of Apple iOS to support company devices
- Understanding and utilisation of PowerShell
Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you\\\’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Recruitment Process: Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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Desktop Support Engineer employer: Together - Loans, Mortgages & Finance
Contact Detail:
Together - Loans, Mortgages & Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with ITIL frameworks, as this role requires working within an ITIL aligned delivery framework. Understanding the principles of incident management and service requests will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Brush up on your technical skills related to Microsoft products, especially Windows 10/11 and server-side technologies like Active Directory. Being able to demonstrate your hands-on experience with these systems can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with remote support tools and techniques, as providing IT support via phone, email, and remote capabilities is a key part of the job. Highlight any specific tools you've used and how they helped you resolve issues efficiently.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past incidents you've resolved. Be ready to explain your thought process and the steps you took to diagnose and fix the issues, as this will demonstrate your capability in a fast-paced environment.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and ITIL environments. Emphasise your technical skills, especially with Microsoft products and any experience with Apple devices, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide advanced technical support and your familiarity with the technologies listed in the job description.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved IT incidents or improved service delivery in previous roles. This will show your capability to handle the responsibilities outlined in the job description.
Highlight Relevant Certifications: If you have certifications like ITIL V4 or Microsoft Azure Fundamentals, make sure to include them prominently in your application. These qualifications are particularly relevant and can set you apart from other candidates.
How to prepare for a job interview at Together - Loans, Mortgages & Finance
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop support and the specific technologies mentioned in the job description. Highlight your familiarity with Windows Server, Active Directory, and Microsoft 365, as well as any relevant certifications like ITIL V4 or MS Azure Fundamentals.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to provide examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills and ability to work under pressure.
✨Understand the Company Culture
Research the company’s values and approach to customer service. Be prepared to discuss how your personal values align with theirs, especially their commitment to understanding customers and providing exceptional support.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and ongoing projects. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.