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- Tasks: Lead and optimise outbound contact campaigns to enhance customer engagement.
- Company: Established mortgage provider with a supportive and collaborative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while driving innovative contact strategies.
- Qualifications: Experience in contact strategy management and strong analytical skills.
- Other info: Join a dynamic team dedicated to helping customers achieve their property goals.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
Job Description
As a Contact Strategy Manager, you will be responsible for the effective execution of all outbound contact campaigns (text / SMS, outbound dialler) generated within the Servicing and Collections, balancing outbound activity with inbound call spikes, working with capacity management colleagues to deliver optimal service levels and right party contacts.
- Collaborate with ops teams and credit risk to improve the effectiveness of outbound strategies.
- Maximise contactable populations and devise alternative contact strategies for non-responding segments of the loan book.
Contact Strategy Manager employer: Together - Loans, Mortgages & Finance
Contact Detail:
Together - Loans, Mortgages & Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Strategy Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Contact Strategy Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its contact strategies thoroughly. Be ready to discuss how you can improve their outbound campaigns and make a real impact. Show them you mean business!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience with outbound contact campaigns and how you've tackled challenges in the past. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our team and helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Contact Strategy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contact Strategy Manager role. Highlight your experience with outbound contact campaigns and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your Analytical Skills: Since this role involves improving outbound strategies, make sure to showcase any analytical skills or experiences you've had in your application. We’re looking for someone who can think critically and optimise our contact strategies.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Together - Loans, Mortgages & Finance
✨Know Your Stuff
Make sure you understand the ins and outs of outbound contact strategies. Brush up on your knowledge about SMS campaigns and dialler systems, as well as how they can impact customer engagement. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Collaboration Skills
As a Contact Strategy Manager, you'll need to work closely with various teams. Prepare examples of how you've successfully collaborated with others in the past, especially in improving strategies or managing projects. This will demonstrate your ability to work well within a team and drive results.
✨Be Data-Driven
Familiarise yourself with key metrics related to outbound campaigns. Be ready to discuss how you’ve used data to inform your strategies in previous roles. This will highlight your analytical skills and your understanding of how to maximise contactable populations effectively.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about the current challenges the company faces with their outbound strategies or how they measure success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.