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- Tasks: Manage service delivery and ensure effective operational support within our Tech function.
- Company: Join a friendly team at a leading mortgage provider with over 50 years of experience.
- Benefits: Great salary, performance bonuses, 26 days holiday, and access to company holiday homes.
- Why this job: Be part of a dynamic environment where you can make a real impact on service quality.
- Qualifications: Experience in service management and strong communication skills are essential.
- Other info: Diversity and inclusion are celebrated; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Great base salary + up to 20% annual performance bonus & great corporate benefits.
- Friendly team, great career opportunities
- 26 days holiday, and a day off for your birthday, plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Role based from great modern offices in Cheadle (South Manchester).
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.
As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business-wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget.
Typical duties include (not limited to):
- Support the GTS Service & Operations Manager with any escalations regarding incidents, service requests or problems related to the GTS trains
- Perform Ticket triage across all GTS train queues, reporting on trends and SLA breaches and escalating to team and train Product Managers/Product Owners
- Monitor all GTS train helpdesk queues for level 2 & level 3 alerts
- Work closely with all GTS train helpdesk queue owners to ensure that knowledge transfer is provided so that ticket allocation on 1st attempt improves and ensure effective service introduction from trains into the GTS Service Desk manager and IT Service Desk
- Work closely with all trains on release management improvements and feedback any business concern or lessons learned from incidents caused because of a release
This role would suit someone who thrives in a fast-paced operational environment, enjoys owning complex incident and ticket workflows, and is confident engaging technical teams, suppliers, and business stakeholders to protect service quality and SLAs. It would particularly appeal to a detail-focused, analytically minded communicator who can balance hands-on service management and major incident coordination with governance activities such as reporting, budgeting input, invoicing support, and supplier relationship management.
Applicants with a blend of the following experience will be highly regarded:
- Experienced Service Management professional
- ITIL V3 Foundation / Intermediate qualified
- Expert knowledge of, and extensive experience of working within, an ITIL best practice aligned framework/environment
- Experience of leading the implementation of ITSM standards and processes
- Experience of driving and managing continual service improvement (CSI) plans
- Quality and compliance driven
- Demonstrable relationship management skills
- A flexible and adaptable approach to working
- Excellent written and verbal communication skills
- Excellent analysis and problem-solving skills
- Excellent customer facing skills
- Self-motivation and able to take responsibility
- Able to demonstrate initiative and a proactive approach
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
Service Delivery Manager in Cheadle employer: Together - loans, mortgages & finance
Contact Detail:
Together - loans, mortgages & finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Cheadle
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role, but also for the team. We want to see that you vibe with our mission and approach!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your answers around Situation, Task, Action, and Result to clearly demonstrate your skills and experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Delivery Manager in Cheadle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience in service management and any relevant ITIL qualifications, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves engaging with technical teams and stakeholders, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples of how you've tackled complex incidents or improved service delivery in your previous roles. This will help us see your analytical mindset in action.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Together - loans, mortgages & finance
✨Know Your Stuff
Make sure you brush up on ITIL best practices and service management principles. Familiarise yourself with the specific tools and processes mentioned in the job description, as this will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
As a Service Delivery Manager, you'll need to engage with various stakeholders. Prepare examples of how you've effectively communicated complex information in the past, whether it's through reports or during meetings. This will highlight your ability to manage relationships and keep everyone informed.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific incidents or service requests. Think of real-life examples where you've successfully managed similar situations, focusing on your analytical and problem-solving skills. This will demonstrate your hands-on experience and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's service delivery processes or their approach to continual service improvement. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
