At a Glance
- Tasks: Lead a top-notch Front of House and concierge service, ensuring exceptional experiences.
- Company: Join Together, a diverse and inclusive workplace that values every individual.
- Benefits: Enjoy 26 days holiday, health plans, gym access, and more perks!
- Other info: Opportunities for growth and a supportive team culture await you!
- Why this job: Make a real impact by enhancing guest experiences in a dynamic environment.
- Qualifications: Experience in hospitality or guest services with strong people management skills.
The predicted salary is between 36000 - 60000 £ per year.
Benefits of working at Together:
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
As a Concierge Manager you will lead the transformation and ongoing delivery of a best-in-class Front of House and concierge service at Together's Head Office in Cheadle. This newly created role will set the standard for colleague, client, and guest experience by creating a welcoming, professional, and secure environment that represents the organisation's brand and values. A key focus of this role is building trust and credibility with senior stakeholders, influencing the adoption of modern service standards, and creating a culture of excellence across the Front of House team.
As a Concierge Manager you will:
- Lead, manage, and develop the concierge and reception team to deliver a consistently exceptional experience.
- Design, embed, and continuously refine service standards and operating procedures.
- Ensure seamless colleague and visitor journeys from pre-arrival to departure.
- Oversee presentation and operational readiness of reception, meeting rooms, and public-facing areas.
- Build strong relationships with senior leaders and key stakeholders, acting as the go-to person for Front of House matters.
- Gather feedback and convert insight into meaningful service improvements.
- Introduce hospitality-style methodologies suitable for a corporate financial services environment.
- Develop KPIs and customer satisfaction measures to drive continuous improvement.
- Oversee visitor management, room bookings, event hosting/coordination, and Front of House operational controls.
- Act as the Front of House lead for day-to-day building security, ensuring a safe and secure environment for colleagues, visitors, and clients.
- Work closely with the Facilities and GTS teams to ensure access control, visitor passes, contractor sign-in, and incident response procedures are consistently applied.
- Serve as the first point of escalation for Front of House-related security incidents, ensuring calm management and appropriate handover to Security or Emergency Services where required.
- Support incident reporting, investigations, and post-incident reviews relating to Front of House or public-facing security matters.
- Ensure compliance with health & safety, GDPR, security, and internal governance standards.
- Maintain effective communication with the Facilities team and key business stakeholders.
- Train, coach, and motivate a high-performing concierge team.
Qualifications:
Essential:
- Proven experience managing Front of House, concierge, guest services, or hospitality operations.
- Experience influencing and building trust with senior stakeholders up to executive level.
- Demonstrable track record of raising service standards and leading cultural change.
- Strong people management and coaching capability.
- Working knowledge of visitor management systems and service reporting.
Desirable:
- Experience working in a financial service or similarly regulated environment.
- Background in customer experience design or hospitality training.
- Experience managing outsourced service partners.
Key Skills and Attributes:
- Exceptional interpersonal, communication, and stakeholder engagement skills.
- Confident, credible, and professional presence with senior leaders.
- Calm, pragmatic, and decisive approach under pressure.
- High emotional intelligence and strong judgement.
- Highly organised, proactive, and detail oriented.
- Strong personal ownership of service quality and standards.
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information:
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
Concierge Manager in Cheadle employer: Together - Loans, Mortgages & Finance
Together is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as 26 days of holiday plus your birthday off, access to company holiday homes, and a focus on creating a welcoming environment at our Cheadle Head Office, we empower our Concierge Manager to lead a high-performing team while fostering strong relationships with senior stakeholders. Join us to be part of a diverse and inclusive workplace that values your unique contributions and supports your career development.
Contact Details:
Together - Loans, Mortgages & Finance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Manager in Cheadle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Together. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching Together's values and culture. Show us how your experience aligns with our mission to create a welcoming environment.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so be yourself!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you're genuinely interested in the role.
We think you need these skills to ace Concierge Manager in Cheadle
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Concierge Manager role. Highlight your experience in managing Front of House services and how you've influenced service standards in previous roles. We want to see how you can bring your unique flair to Together!
Showcase Your People Skills:This role is all about building relationships, so don’t shy away from sharing examples of how you've successfully managed teams or built trust with senior stakeholders. We love seeing candidates who can connect with others and create a positive environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can communicate effectively, so show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Together and what we stand for!
How to prepare for a job interview at Together - Loans, Mortgages & Finance
✨Know the Company Inside Out
Before your interview, take some time to research Together and their values. Understand their approach to customer service and how they create a welcoming environment. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Concierge Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, especially in hospitality or Front of House settings. Share specific examples of how you've influenced service standards and built trust with stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to manage difficult situations or improve service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Emotional Intelligence
Highlight your interpersonal skills and emotional intelligence during the interview. Discuss how you've successfully navigated relationships with senior leaders and colleagues. This is crucial for building trust and credibility, which are key aspects of the role.
