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- Tasks: Lead the Operations Support Team to deliver exceptional service and manage daily operations.
- Company: Join Together, a trusted mortgage lender with over 50 years of experience helping customers achieve their property goals.
- Benefits: Enjoy 26 days holiday, a birthday day off, health plans, gym access, and more perks!
- Why this job: Be part of a diverse team that values your unique perspective while making a real impact in people's lives.
- Qualifications: Previous mortgage lending experience and proven management skills are essential for this role.
- Other info: We celebrate diversity and support all applicants throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
Job Description
As an Operations Manager, you will be responsible for running the operational support team to deliver outstanding service to our customers and key stakeholders throughout the application journey to the point of completion. You will work across the direct and broker distributions within KPIs and SLA frameworks.
As an Operations Manager, we are looking for someone to:
- Lead the Operations Support Team in daily management and delivery of team KPIs
- Ensure effective workflow management to meet all Service Level Agreements
- Manage and optimize call handling, resourcing, and performance
- Serve as the primary point of accountability for escalations and complaints received by the team
- Handle customer escalations and resolve issues promptly and professionally
- Ensure all operations support staff are sufficiently skilled to meet targets
- Facilitate training and development for team members, ensuring compliance with core training requirements
Qualifications
Essential:
Previous experience of working in a Mortgage lending role
Understanding of the pre-completion process
Proven management and operational management experience leading a large team
Additional Information
Benefits of working at Together:
26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
Free access to company holiday homes
Buy & sell holidays
Discretionary annual bonus plus an additional Shared Reward Bonus
Matched pension contribution
Health cash plan plus Private medical insurance
Life assurance and Critical illness cover
Travel season ticket loans and Ride to work scheme
Free local gym access
Local bar / restaurant discounts
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Operations Manager - Commercial Lending employer: Together - loans, mortgages & finance
Contact Detail:
Together - loans, mortgages & finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Commercial Lending
✨Tip Number 1
Familiarise yourself with the mortgage lending landscape, especially the pre-completion process. Understanding the nuances of this area will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your management experience by preparing specific examples of how you've led teams to meet KPIs and SLAs in previous roles. This will show that you have the practical skills needed for the Operations Manager position.
✨Tip Number 3
Research Together's company culture and values. Being able to articulate how your personal values align with theirs during discussions can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to handling escalations and complaints. Having a clear strategy for resolving issues will demonstrate your problem-solving skills and readiness for the challenges of the role.
We think you need these skills to ace Operations Manager - Commercial Lending
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of an Operations Manager in Commercial Lending. Highlight your relevant experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect your management and operational experience, particularly in mortgage lending. Use specific examples that demonstrate your ability to lead teams and meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the pre-completion process and how you can contribute to outstanding customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Together - loans, mortgages & finance
✨Understand the Mortgage Lending Process
Make sure you have a solid grasp of the mortgage lending process, especially the pre-completion stages. This knowledge will help you answer questions confidently and demonstrate your expertise in the field.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Be prepared to discuss your management style and provide examples of how you've successfully led teams in the past, particularly in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle escalations. Think of specific examples from your previous roles where you resolved issues effectively.
✨Highlight Your Training and Development Experience
Since training and development are key aspects of the role, be ready to talk about how you've facilitated training for team members in the past and how you ensure compliance with training requirements.
