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- Tasks: Join us as a Mortgage Operations Administrator, managing customer documentation and ensuring smooth application processes.
- Company: Together has been helping people achieve their property dreams for over 50 years with a friendly approach.
- Benefits: Enjoy 26 days holiday, birthday off, gym access, and a discretionary bonus plus more perks!
- Why this job: Be part of a supportive team that values diversity and offers growth opportunities in a dynamic environment.
- Qualifications: Strong communication skills and attention to detail are essential; previous admin experience is a plus.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 30000 - 42000 £ per year.
26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
Free access to company holiday homes.
Buy & sell holidays.
Discretionary annual bonus plus an additional Shared Reward Bonus.
Life assurance and Critical illness cover.
Travel season ticket loans and Ride to work scheme.
Free local gym access.
Local bar / restaurant discounts.
Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
Job Description
As a Mortgage Operations Administrator, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion. You will ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.
As a Mortgage Operations Administrator, we are looking for someone to:
- Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy.
- Prepare case files for Case Managers to enable timely and appropriate underwriting decisions.
- Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary.
- Review and check all documentation on cases pre-funding in order to mitigate risk and minimise potential financial losses.
- Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process.
- Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers.
Qualifications
Essential
- Excellent communication skills, with a commitment to minimising customer effort and maximising business goals.
- Previous experience in an administration role.
- Understanding of what a good customer outcome looks like.
- High degree of accuracy and a keen attention to detail.
- Excellent planning and organisational skills that enable cases to be funded in the optimum timeframe.
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Mortgage Operations Administrator employer: Together - loans, mortgages & finance
Contact Detail:
Together - loans, mortgages & finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Operations Administrator
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts like underwriting, case management, and customer documentation will help you communicate effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with professionals in the mortgage industry. Attend local events or join online forums to connect with people who work in similar roles. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare for common interview questions related to customer service and administration. Think about specific examples from your past experiences that showcase your attention to detail and ability to manage multiple tasks efficiently.
✨Tip Number 4
Research Together as a company. Understand their values, mission, and the services they offer. Being able to articulate why you want to work for them specifically can set you apart from other candidates.
We think you need these skills to ace Mortgage Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use keywords from the job description, such as 'data entry', 'case management', and 'communication skills' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the mortgage industry and your enthusiasm for the role. Mention specific examples of how your skills align with the responsibilities of a Mortgage Operations Administrator.
Highlight Attention to Detail: Since accuracy is crucial in this role, provide examples in your application that demonstrate your attention to detail. This could include past experiences where you successfully managed documentation or ensured compliance with deadlines.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively liaised with customers or colleagues in previous roles, as this is key to succeeding in the Mortgage Operations Administrator position.
How to prepare for a job interview at Together - loans, mortgages & finance
✨Showcase Your Communication Skills
As a Mortgage Operations Administrator, excellent communication is key. Be prepared to demonstrate how you've effectively communicated with customers and colleagues in previous roles. Use specific examples to highlight your ability to minimise customer effort while achieving business goals.
✨Emphasise Attention to Detail
Given the importance of accuracy in this role, make sure to discuss your keen attention to detail. You could mention any past experiences where your meticulousness helped avoid potential issues or financial losses, especially in administrative tasks.
✨Demonstrate Organisational Skills
The job requires excellent planning and organisational skills. Prepare to talk about how you manage your workload and prioritise tasks to meet deadlines. Sharing specific strategies or tools you use can help illustrate your capabilities.
✨Build Rapport with Examples
Developing relationships with solicitors and other stakeholders is crucial. Think of instances where you've successfully built rapport in a professional setting. This will show your ability to enhance knowledge of internal processes and support case managers effectively.
