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- Tasks: Support customers in financial difficulties through inbound and outbound calls.
- Company: A leading mortgage provider focused on customer care.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Join a supportive team dedicated to customer success and well-being.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Strong communication skills and empathy towards customers' situations.
The predicted salary is between 30000 - 40000 £ per year.
As a Mortgage Collections Specialist, you will be providing high quality support to our customers. Your aim will be to understand a customer's circumstance and offer the appropriate sustainable support for customers in financial difficulties or experiencing in-life vulnerabilities. You will be dealing with inbound and outbound enquiries from customers in all stages of arrears.
As a Mortgage Collections Specialist, we are looking for someone to:
- Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts.
- Listen and question to understand the root cause of a customer's financial situation and work with the customer to find their needs.
- Resolve customer enquiries to completion, aiming for first contact resolution where appropriate.
- Identify and attempt to resolve potential customer complaints.
- Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help.
Mortgage Collections Specialist in Cheadle employer: Together Limited
Contact Detail:
Together Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Collections Specialist in Cheadle
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your listening skills. As a Mortgage Collections Specialist, you'll need to really understand customers' situations. Role-play with a friend or use mock calls to sharpen your ability to ask the right questions.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of times when you've resolved customer issues or supported someone in a tough spot. This will show you're the right fit for helping vulnerable customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team directly!
We think you need these skills to ace Mortgage Collections Specialist in Cheadle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and collections. We want to see how you've helped customers in financial difficulties before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your skills align with the role. We love seeing genuine enthusiasm for supporting vulnerable customers.
Showcase Your Communication Skills: As a Mortgage Collections Specialist, communication is key. In your application, highlight any experience you have with inbound and outbound calls, and how you’ve resolved customer issues effectively. We want to know you can listen and respond well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Together Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Mortgage Collections Specialist inside out. Familiarise yourself with common financial difficulties customers face and the types of support available. This will help you demonstrate your knowledge and show that you're genuinely interested in helping customers.
✨Practice Active Listening
During the interview, showcase your active listening skills. When asked questions, take a moment to think before responding. This not only shows that you value what the interviewer is saying but also allows you to formulate thoughtful answers that reflect your understanding of customer needs.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific customer situations. Think of examples from your past experiences where you've successfully resolved issues or supported vulnerable individuals. This will highlight your problem-solving skills and empathy.
✨Show Your Empathy
As a Mortgage Collections Specialist, empathy is key. Be prepared to discuss how you would approach sensitive conversations with customers in financial distress. Share examples of how you've shown compassion in previous roles, as this will resonate well with the interviewers looking for someone who can connect with customers on a personal level.