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For Companies At a Glance
- Tasks: Deliver outstanding customer service and support through various channels.
- Company: A leading social housing organisation in Salford with a focus on community.
- Benefits: Starting salary of £25,748, generous holiday allowances, and flexible working options.
- Why this job: Join a team that values collaboration and makes a real difference in people's lives.
- Qualifications: Significant customer service experience, especially in a contact centre environment.
- Other info: Enjoy a hybrid working model after training and opportunities for personal growth.
The predicted salary is between 25748 - 28748 £ per year.
A social housing organization in Salford is seeking a Customer Service Advisor to deliver outstanding service through various channels. Responsibilities include addressing customer inquiries and fostering a collaborative team environment.
Ideal candidates will have significant customer service experience, particularly in a contact center.
The role offers a starting salary of £25,748, a hybrid working model after initial training, and a range of benefits including generous holiday allowances and flexible working arrangements.
Hybrid Customer Experience Advisor - Social Housing in Salford employer: Together Housing
Contact Detail:
Together Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Advisor - Social Housing in Salford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle inquiries and resolve issues effectively, just like in the role!
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer service shine through. We’re not just looking for skills; we want to see how you connect with people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hybrid Customer Experience Advisor - Social Housing in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a contact centre. We want to see how your skills align with the role of a Customer Experience Advisor.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've delivered outstanding service and worked collaboratively in a team. We love seeing your personality come through!
Showcase Your Communication Skills: Since this role involves addressing customer inquiries across various channels, make sure your application reflects your strong communication skills. We’re looking for clarity and professionalism in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Together Housing
✨Know Your Stuff
Before the interview, make sure you understand the social housing sector and the specific challenges it faces. Research the organisation's values and recent projects to show that you're genuinely interested in their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills, especially in a contact centre environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Teamwork
Since the role involves fostering a collaborative team environment, be ready to discuss how you've worked successfully in teams before. Share specific instances where you contributed to team success or resolved conflicts.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the organisation. This shows your enthusiasm and helps you determine if it's the right fit for you. Consider asking about the training process or how success is measured in the role.
