At a Glance
- Tasks: Provide top-notch customer service and resolve inquiries for our residents.
- Company: Join a non-profit social landlord dedicated to community welfare in Salford.
- Benefits: Starting salary of £27,510, 27 days holiday, and attractive pension scheme.
- Other info: Enjoy a hybrid working model after training and excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a genuine desire to help others.
The predicted salary is between 26433 - 32307 £ per year.
We are actively looking for a personable and customer-oriented individual to become a part of our Salford team as a Customer Service Advisor. In this role, you will be responsible for providing excellent customer service to our residents, answering inquiries, resolving complaints, and ensuring that all customer interactions are handled professionally and efficiently.
Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Please note this role is an 8 Month FTC.
Key responsibilities of the Customer Service Advisor include:
- Being the first point of contact for customers, handling their inquiries through phone, e-mail, and social media.
- Promptly responding to customer questions and providing them with accurate information about our services and policies.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Logging customer interactions and maintaining accurate records.
- Coordinating with other teams and departments to escalate and resolve customer issues.
- Providing guidance and support to customers regarding their housing needs and options.
- Maintaining a positive and professional attitude when dealing with challenging customer situations.
We are looking for someone who has:
- Excellent communication and interpersonal skills.
- Strong customer service skills and a genuine desire to help others.
- Ability to handle customer complaints and difficult situations with empathy and professionalism.
- Personal resilience when dealing with challenging situations.
- Good problem-solving skills and the ability to think on their feet.
- Attention to detail and the ability to maintain accurate records.
- Ability to work effectively both independently and as part of a team.
Benefits:
- Starting salary of £27,510.
- 27 days holiday (rising to 32 over 5 years’ service) + bank holidays.
- This role is fully office-based for the first 8 weeks while training is completed. Following successful completion of training, hybrid working may be considered.
- Enjoy a 37-hour workweek, Monday through Friday, with shift rotations tailored to meet business demands.
- Attractive pension scheme.
To view the full range of our award-winning benefits click on the Employee Benefits Link. THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Customer Service Advisor - 8 Month FTC in Salford employer: Together Housing
Together Housing Group is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With a commitment to diversity and community investment, we provide our Labourers with competitive salaries, generous holiday allowances, and opportunities for professional growth while making a meaningful impact on the lives of residents across Lancashire. Join us in delivering high-quality service and enjoy a flexible working culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 8 Month FTC in Salford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Together Housing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Together Housing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - 8 Month FTC in Salford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Together Housing.
How to prepare for a job interview at Together Housing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Together Housing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Together Housing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
